Intermediate IT Managed Service Technician

6 months ago

Chilliwack, Canada Empyrion Technologies Inc. Full time

Steady growth has prompted us to start looking for our next Team member to join our IT Service Delivery team.

If you have 3+ years working in a high volume Managed Service organization, we'd love to hear from you

You can expect a rewarding, fast-paced environment with new and exciting challenges each day. This is the perfect opportunity for those who are passionate about exercising their Computer Technology skills but who also get excited about serving and helping other people.

Empyrion Technologies is a leading IT Services Provider which leverages technology to deliver Managed IT Services, VoIP, Networking and Telecom, Network & Computer Security and Disaster Recovery / Business Continuity.

Our mission is to empower greater potential in our clients, team and community through the use of modern technology. The work we do empowers our clients to carry out their mission and reach their goals.

**We have a healthy team culture and many long-term employees, competitive salary and benefits, vacation time, flexible hours and opportunities to grow your career.**

With offices in both Chilliwack and Abbotsford you can avoid long commutes in this hybrid role.

This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLA's and involves working with other resources and vendors to deliver effective support services.

Responsibilities include identifying, documenting and troubleshooting end-user issues to resolution and maintaining customer satisfaction.

**Responsibilities**
- Pro-active and re-active support for clients
- Network administration
- Support end user devices such as desktops, printers, mobile devices
- Facilitate the restoration of normal service operation while minimizing impact to the end-user
- Deliver services within the agreed-upon Service Level Agreement (SLA)
- Record all incidents in the PSA tool
- Troubleshoot all incidents according to industry best practices
- Maintain consistent communication with all parties including end-users, their managers, and internal resources as applicable
- Perform all scheduled activities such as Moves / Adds / Changes, Maintenance, Patch Management, Documentation, and reporting

**Requirements**:

- 3+ years verifiable commercial IT Experience in an Intermediate or higher role within a similarly structured organization
- Proven experience supporting complex business networks, Servers, MS Exhange, Office 365,VPN's, LOB apps etc
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Valid driver’s license and proof of insurance with reliable transportation

**Valued Experience & Skills**

Active Directory, Group Policy, Windows Server Operating Systems 2008 - 2019, Exchange Server 2003 to 2019, Office 365 Business/Enterprise, Accounting Programs (Quickbooks, Sage, etc), ERP Programs (Sage, Epicor, Accpac, etc), Adobe Products, Server Virtualization (VMWare, Hyper-V, KVM, VirtualBox), Print Servers, Network Switches, Enterprise Firewall/Routers, VPN, Linux Operating Systems, MacOS

**Valued Certifications and Education**

Diploma in Computer Information Systems

Microsoft Certifications (MCP, MCSA, MCSE)

Comptia Network+, A+

**Details**

This is a full-time position. Salary is negotiable based on experience and skill. We offer an extended health and dental plan and a flexible, enjoyable work environment.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you local to the BC lower Mainland or Fraser Valley & within commuting distance of Chilliwack BC?

Work Location: Hybrid remote in Chilliwack, BC V2R 3P1

  • Field Service Technician

    5 months ago

    Chilliwack, Canada West Coast Robotics Ltd. Full time

    West Coast Robotics is the leading provider of robotics technology for the dairy industry throughout British Columbia. We are the gold standard when it comes to dairy automation. As we continue to expand, we are currently seeking a talented and dedicated **Field Service Technician** to service robotics throughout the Fraser Valley region. **What You...

  • Turf Service Technician

    4 weeks ago

    Chilliwack, Canada PrairieCoast equipment Full time

    About the Role:PrairieCoast equipment is seeking a skilled Turf Service Technician to join our team. As a Turf Service Technician, you will be responsible for performing basic diagnostics, service repairs, and maintenance work on customer and/or dealer-owned turf equipment.Key Responsibilities:Perform basic diagnostics, service repairs, and maintenance work...

  • Technician

    2 weeks ago

    Chilliwack, Canada Murray Honda Full time

    Murray Honda is looking for a **Journeyman** **Automotive Technician** in Chilliwack! As a key member of our team, the Service Technician brings to life the ultimate service experience. The Service Technician is responsible for working attentively in maintaining, repairing, and servicing customer vehicles to ensure safety and customer satisfaction as well...

  • Service Technician

    3 weeks ago

    Chilliwack, Canada PrairieCoast Equipment Full time

    **A PrairieCoast Overview** PrairieCoast equipment is a top-performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee...

  • Service Manager

    6 months ago

    Chilliwack, Canada AutoCanada Inc. Full time

    **Service Manager** **Chilliwack Volkswagen** **Chilliwack, BC** We are looking for a high performing individual interested in taking the next step in their career to join and lead our growing team as **Service Manager**! You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the...

  • Turf Service Technician

    6 months ago

    Chilliwack, Canada PrairieCoast Equipment Full time

    PrairieCoast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership...

  • Turf Service Technician

    6 months ago

    Chilliwack, Canada PrairieCoast Equipment Full time

    PrairieCoast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership...

  • Turf Service Technician

    3 weeks ago

    Chilliwack, Canada PrairieCoast Equipment Full time

    **A PrairieCoast Overview** PrairieCoast equipment is a top-performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee...

  • Dairy Equipment Service Technician

    5 months ago

    Chilliwack, Canada Lethbridge Dairy Mart Full time

    Lethbridge Dairy Mart(LDM) is seeking a Service technician for their Lethbridge, Red Deer and Swift Current locations. Applicants from other cities are welcomed to apply. We are willing to help with relocation. Duties include troubleshooting and servicing of dairy milking and feeding equipment including Parlors, Robots etc. Requirements include basic...

  • Service Technician

    5 months ago

    Chilliwack, Canada Escape Trailer Industries LP Full time

    **Position Title: Service Technician** **Location: Chilliwack, BC** Escape is hiring! At Escape Trailer Industries we aim to be the number one fiberglass RV company in the world! This is our destination. We will achieve this by supporting employees with competitive wages, health benefits, and a generous bonus program. It also means colleagues supporting...

  • Ofa2 (Intermediate) Security Guard - Chilliwack

    21 hours ago

    Chilliwack, Canada Securiguard Full time

    Securiguard is currently looking for highly motivated and hard-working individual to work the UFV Campus. This position requires an OFA 2 (Intermediate) certification, and security experience in a similar role, this position also requires weekend availability. Securiguard is committed to building a facilitative environment of respect and personal growth for...

  • Intermediate Realty Underwriter

    6 months ago

    Chilliwack, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...

  • Intermediate – Senior Conveyancer

    3 weeks ago

    Chilliwack, Canada Arlyn Recruiting Full time

    Our client, a full-service law firm with over 30 years of experience serving the Fraser Valley, is seeking an Intermediate to Senior Level Conveyancer to join their Chilliwack office. As part of their real estate team, this role offers a valuable opportunity for someone experienced in residential real estate transactions to grow within a well-established...

  • Intermediate Realty Underwriter

    3 months ago

    Chilliwack, Canada HUB International Full time

    Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world...

  • Pharmacy Technician

    6 months ago

    Chilliwack, Canada Custom Health Full time

    Custom Health is seeking a dedicated and knowledgeable Pharmacy Technician to join our team at the Chilliwack Pharmacy Hub. As a Pharmacy Technician, you will play a vital role in providing high-quality pharmaceutical services. This position requires strong technical expertise and professional judgment. **Key Responsibilities**: - Accurately and...

  • Service & Maintenance Technician

    6 months ago

    Chilliwack, Canada Qualitree Full time

    **Service & Maintenance Technician** A day in the life of a **Service & Maintenance Technician** is full of variety and countless ways to demonstrate your self-starter attitude — both around our main 100-acre property and at offsite growing locations. Your morning begins with a team huddle, where you share each other’s tasks for the day and ensure...

  • Ice Shed Manager and Chief Ice Technician

    1 week ago

    Chilliwack, Canada Chilliwack Curling Club and Community Centre Full time

    **Job Posting: Ice Shed Manager and Chief Ice Technician** **Location**: Chilliwack Curling Club & Community Centre, Chilliwack, BC **Employment Type**: 8-Month Contract (August 15th - April 15th Annually) **Team**: Lead a team of 3-5 ice technicians, reporting to our General Manager. **What were Looking For**: The Chilliwack Curling Club & Community Centre...

  • IT Technician

    3 weeks ago

    Chilliwack, Canada Westbow Group of Companies Full time

    **Who we are** Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a...

  • Rv Service Technician

    3 months ago

    Chilliwack, Canada Escape Trailer Industries LP Full time

    **Position Title: RV Service Technician** **Location: Chilliwack, BC** Escape is hiring! At Escape Trailer Industries we aim to be the number one fiberglass RV company in the world! This is our destination. We will achieve this by supporting employees with competitive wages, health benefits, and a generous bonus program. It also means colleagues...

  • Delivery Driver/service Technician

    5 months ago

    Chilliwack, Canada Discount MediQuip Ltd. Full time

    A proudly Canadian Mobility and Home Care Equipment Company in Chilliwack is looking for a full time Wheelchair and Scooter Service Technician/Delivery Driver. We offer a great work environment, competitive wage, plus health care package. Experience with Mobility Scooter and Power Wheelchairs is an asset but not a requirement. Good troubleshooting skills is...