Client Service Supervisor, Integrated Care Solutions

4 months ago

North Bay, Canada Closing the Gap Healthcare Full time

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are looking for a **Client Service Supervisor, Integrated Care Solutions** who can be autonomous in leading a team of Personal Support Workers / Home Support Workers, and comfortable providing support to staff and clients. Our next **Client Service Supervisor** will thrive in a forward-thinking culture where being a self-starter and taking initiative will drive the success of their role leading the team.

If your passion is rooted in all things leadership and you have a passion for building strong rapport and relationships, then this role will be right up your alley.

This is a full-time on-site position based in North Bay servicing the northern communities.

**What you’ll be doing**:

- You will be responsible for the day-day management and coordination of the services your staff will provide to the community.
- You thrive on being a self-starter and can work well under mínimal supervision.
- You can work in a team but are proven to be reliable while working independently.
- You are a problem solver at heart and when problems do arise you are able to find solutions and able to provide the best customer service possible.
- You are driven and thrive off delivering the best service possible to staff and clients.

**Skills needed for success**:

- Have current registration and in good standing with the College of Nurses of Ontario, as a Registered Nurse
- You are a highly energetic and enthusiastic individual who loves to work in a dynamic and fast paced environment.
- Ability to troubleshoot issues, conduct performance reviews, supervise client visits, and formulate case management procedures
- Thorough understanding of all facets of PSW/HSW work and need to be familiar with all aspects of work that the staff would encounter.
- Highly organized, with ability to multitask conflicting priorities.
- Excellent communication skills, both written and verbal.
- Supervisory or managerial experience required.
- Ability to build relationships with internal and external stakeholders.
- Regulated healthcare professional, i.e. Registered Nurse

**What you can expect**:
As a member of Closing the Gap Healthcare’s Team Made for Caringtm, you can expect:

- Competitive total compensation package
- Group benefits including medical and dental
- Generous Vacation package
- In depth training and orientation to set you up for success
- A culture of performance recognition and appreciation
- A commitment to excellence

**Who we are**:
Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited, and government (Ministry of Health) funded organization.

We are dedicated to providing people of all ages the highest level of care across a wide range of home-based and clinic healthcare services. Everything we do is based on ethical principles and compassion, together with our commitment to meet the highest practice standards. We are, in every way, A Team Made for Caring.

**The Not So Fine Print**:
This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families.

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