Claims Representative

3 weeks ago

London, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a Claims Representative, Major Loss, to join our growing team

**What you'll do here**:

- Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants, and any other related parties.
- Direct independent adjusters and other experts as required.
- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process.
- Analyze the client's insurance coverage and clearly explain what coverage they have in relation to the claim.
- Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims.
- Assess potential liability of insured and third parties based on relevant investigative evidence.
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims.
- Anticipate recoveries and direct the investigation accordingly.
- Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
- Communicate effectively with the client to keep them informed of progress.
- Properly annotate and document files in accordance with company standards and guidelines.
- Ensure sound management of external fees and costs.
- Actively participate in disaster and overflow calls when necessary.
- Keep abreast of insurance products and investigative techniques and services.

**What you'll bring to the table**:

- University degree or college diploma or equivalent business experience
- 4 to 7 years experience handling personal and commercial property claims with at least partly acquired experience directly in the field
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Strong aptitude for technology with excellent computer skills
- Demonstrates strong problem solving and troubleshooting skills

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

  • Claims Representative

    2 weeks ago

    London, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Service Representative, Accident Benefits

    4 weeks ago

    London, Canada Co-operators Full time

    Company: CGIC Department: Accident Benefit Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required, French is an asset. Additional Information: There are 2 positions available. The Opportunity:  We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and...

  • Claims Examiner

    1 week ago

    London, Canada Canada Life Assurance Company Full time

    Claims Examiner **Description: - Permanent Full Time- We are a looking for a **Claims Examiner**.- Reporting to the Associate Manager of Individual Life Claims, you will be responsible for timely and accurate claims processing for London Life.**Accountabilities**: - processing of individual life death claims up to $300,000 within defined service...

  • Assistant, Claims

    2 weeks ago

    London, Canada Definity Full time

    Job ID : 6499 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Claims Coordinator Indlife

    2 weeks ago

    London, Canada Canada Life Assurance Company Full time

    Claims Coordinator IndLife **Description: - Permanent Full Time- As an important part of the CanOps Individual Claims Team, you will be primarily responsible for timely clerical and administrative support for the Life Claims Department.- Accountabilities: - Review and set-up new claims for Life Claims examiners for Life Insurance Products working with FM,...

  • Dispute Management Team

    3 weeks ago

    London, Canada Intact Financial Corporation Full time

    JOB DESCRIPTION Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are– here, diversity is...

  • Assistant, Claims

    2 weeks ago

    London, Canada Definity Financial Corporation Full time

    Job ID : 6780 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Intermediate Claims Representative, Bodily

    4 weeks ago

    London, Canada Definity Financial Corporation Full time

    Job ID : 6744 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Claims Representative Iii

    4 weeks ago

    London, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Field Claims Advisor, Property

    7 days ago

    London, Canada Gore Mutual Insurance Full time

    **We're now at the boldest phase of our Next Horizon journey** At Gore Mutual, we've completely transformed our business in under three years. By investing in top talent and leading technology, we've redefined what it means to be a modern mutual that does good. Our path forward brings a sharper focus on our business' performance that's powered by...

  • Assistant, Claims

    4 days ago

    London, Ontario, Canada Definity Financial Corporation Full time

    JobID :6780Category : ClaimsBrand : DefinityRegular/Temporary : RegularFulltime/Parttime : Full TimeLocation : London, CanadaDefinity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we've...

  • Claims Assistant Accident Benefits

    3 weeks ago

    London, Canada Definity Full time

    Job ID : 6628 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Intermediate Claims Representative, Bodily Injury

    2 weeks ago

    London, Canada Definity Financial Corporation Full time

    Job ID : 7046 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Claims Assistant, Casualty

    7 days ago

    London, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...

  • Claims Examiner Wm Iris

    2 days ago

    London, Canada Canada Life Assurance Company Full time

    **Description: - Permanent Full Time- We are hiring for a Claims Examiner WM IRIS in London, ON.- **What you will do**: - Knowledge of death claim processes and procedures to assess & process claims based on the contract provisions and requirements needed. - Accounting knowledge, ability to assess financial discrepancies and overpayments - Process...

  • Claims Examiner, Bilingual

    4 days ago

    London, Ontario, Canada Canada Life Assurance Company Full time

    **Description: Permanent Full TimeAccountabilities: Knowledge of death claim processes and procedures to assess & process claims based on the contract provisions and requirements needed Process annuity death claims within the established service standards Accounting knowledge, ability to assess financial discrepancies and overpayments Tax reporting...

  • Assistant, Accident Benefits Claims

    24 hours ago

    London, Canada Definity Financial Corporation Full time

    Job ID : 7029 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Claims Examiner, Bilingual

    2 months ago

    London, Canada Canada Life Assurance Company Full time

    **Description: - Permanent Full Time- **Accountabilities**: - Knowledge of death claim processes and procedures to assess & process claims based on the contract provisions and requirements needed- - Process annuity death claims within the established service standards- - Accounting knowledge, ability to assess financial discrepancies and overpayments - Tax...

  • Team Leader Claims, Auto Physical Damage

    4 weeks ago

    London, Canada Definity Full time

    Job ID : 6619 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : London, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to...

  • Warranty Services Representative

    3 weeks ago

    London, Canada Tarion Full time

    **Warranty Services Representative, **WSRL040524** **Department**:Warranty Services **Type of Position**: Full Time, Permanent **Location**: Home Office, London, Southwest Ontario Area **Reporting to**: Manager, Warranty Services **Work Model**: Remote **About Tarion** Since 1976, Tarion has provided new home warranty protection to more than 2 million...