Field Tech Ii

2 weeks ago


Winnipeg, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
As a Field Technician II, you will be responsible for supporting and maintaining laptop, desktop and printer support for end users and clients. This role reports into the Field Services Manager and requires a valid drivers’ license & vehicle.

Full proof of COVID -19 vaccination will be required prior to hire.

Location: Winnipeg,Manitoba, Canada

Shift hours: 8:30 AM -5 PM

**CompuCom supports Employment Equity and Diversity**

What We Need & What You'll Do (Responsibilities):

- Lead initiatives as assigned by management
- Ability to troubleshoot and resolve field service incidents; same-day severity & next business day severity
- Accountable for continuous improvement
- Maintain full ownership of ticket through its lifecycle
- Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner. This one
call/one ticket method provides effective tracking of all incidents and service requests. In the cases where a single
incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a
master ticket will allow for impact analysis on the outage
- Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event.
Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requested.
- Enter all troubleshooting performed and, if applicable, the resolution
- Escalate tickets to the appropriate support group if required by warm transfer
- If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve
the incident/service request, then the issue is escalated to the appropriate support
- Determine if there is a commonality amongst tickets being generated.

Who You Are (Qualifications):

- 2+ years-experience in hardware & deskside software support
Strong technical knowledge of PC, Laptop, Printer, & Server hardware
- Hands-on hardware troubleshooting experience
Working technical knowledge of current operating systems, and standards
- Ability to launch and operate desktop diagnostic tools to perform remote diagnostics
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
- Excellent written and verbal communication skills
- Experienced in SLA/KPI environment
- CompTIA A+

**Bonus Certifications/ Experience**
- Comptia - Server+, Network+, Security+
- Manufacturer Server certifications; i.e. HP, IBM, Dell


  • Field Tech Ii

    6 days ago


    Winnipeg, Canada CompuCom Systems, Inc. Full time

    Why Compucom? (Overview): Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!...

  • Field Services Tech

    Found in: Talent CA C2 - 7 days ago


    Winnipeg, Canada Shermco Full time

    Position: Field Services Tech Location: Winnipeg, Manitoba Job Id: 3710 # of Openings: 2 About Shermco Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional...


  • Winnipeg, Canada 7-Eleven, Inc. Full time

    Overview: This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven stores within a geographic area. This position would also perform on the job training and assesment of new Techs. Service calls are initiated from the store via 7Help work orders to appropriate...


  • Winnipeg, Canada 7-Eleven Full time

    **7-Eleven is immediately hiring a Certified Petroleum Mechanic I.** This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven stores within a geographic area. This position would also perform on the job training and assesment of new Techs. Service calls are...


  • Winnipeg, Canada New Directions Full time

    New Directions is a social service agency offering a wide range of resources and services that provide supports in a variety of settings and foster people’s hopes and dreams in their communities. Child Home Services works to facilitate positive changes for the children and their families by creating a culturally appropriate therapeutic milieu which...

  • Senior Electrical Engineer – Solar

    Found in: Talent CA C2 - 1 week ago


    Winnipeg, Canada Tetra Tech Full time

    Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world’s most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while...

  • Field Technician

    7 days ago


    Winnipeg, Canada Focal Systems Full time

    **Company Description** Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world....


  • Winnipeg, Canada Vickar Autobody and Glass Full time

    VICKAR AUTOBODY & GLASS is an established and industry-leading body shop in Winnipeg, recruiting Autobody Repair Techs with 1-4 years experience. **RESPONSIBILITIES**: - Inspect damaged vehicles and read damage reports to establish plan of repair. - Repair and/or replace body panels, fenders, grills - Use frame machines to straighten bent frames and...


  • Winnipeg, Canada Forthright Full time

    Forthright Properties is a leading property management company dedicated to providing exceptional housing solutions to our communities. With a commitment to excellence, a focus on customer service, and positive tenant experience, we are seeking motivated Leasing Coordinators to join our dynamic team. Building communities for a sustainable...


  • Winnipeg, Canada Forthright Full time

    Forthright Properties is a leading property management company dedicated to providing exceptional housing solutions to our communities. With a commitment to excellence, a focus on customer service, and positive tenant experience, we are seeking motivated Leasing Coordinators to join our dynamic team. Building communities for a sustainable...


  • Winnipeg, Canada Forthright Full time

    Forthright Properties is a leading property management company dedicated to providing exceptional housing solutions to our communities. With a commitment to excellence, a focus on customer service, and positive tenant experience, we are seeking motivated Leasing Coordinators to join our dynamic team. Building communities for a sustainable...


  • Winnipeg, Canada Emergent Biosolutions Full time

    Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life. ASSOCIATE SPECIAIST II,...


  • Winnipeg, Canada Motor Coach Industries Full time

    **Field Service Technician** *** This position is responsible for the overall technical product support of assigned fleets -perform repair and inspection work, troubleshooting/diagnoses of electrical and mechanical components and bus systems. This includes in-field technical investigation with suppliers on component issues, maintaining logs on technical...

  • Leasing Coordinator II

    Found in: Jooble CA O C2 - 1 week ago


    Winnipeg, MB, Canada Forthright Full time

    Forthright Properties is a leading property management company dedicated to providing exceptional housing solutions to our communities. With a commitment to excellence, a focus on customer service, and positive tenant experience, we are seeking motivated Leasing Coordinators to join our dynamic team. Building communities for a sustainable future. Su...


  • Winnipeg, Canada SpeedwayRegion50. Full time

    **JOB SUMMARY**: This position is responsible for the maintenance, and/or repair, of a variety of physical plant and specialized equipment in an assigned group of 7-Eleven/Stripes stores within a geographic area. Service calls are initiated from the store via 7Help work orders to appropriate technician. Position reports to the Area Facilities...


  • Winnipeg, Canada Sunshower Sprinklers Ltd Full time

    Job description **Sunshower Sprinklers is hiring a Landscape Irrigation Technician.** **We are growing fast and looking to hire 2 technicians to join our team. Landscape and Irrigation is an asset but we are willing to train the right people. In order to succeed you must be mechanically inclined, like to tinker and fix electronics and have the drive to...

  • Road Tech 2

    Found in: Talent CA 2 C2 - 7 days ago


    Winnipeg, Canada CB Canada Full time

    Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and...


  • Winnipeg, Canada CDC Computers Full time

    **CDC Computers** **is a leading tech solutions provider specializing in retail and B2B sales. With a mission to empower our community with the latest technology, we're looking for passionate tech enthusiasts to join our team. If you love staying ahead of tech trends and sharing your knowledge, this position is for you! With Competitive Compensation of Base...

  • Supervisor, Traffic Tech

    Found in: beBee S CA - 2 weeks ago


    Winnipeg, Canada ATS Traffic Ltd. Full time

    About ATS TrafficATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services, and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.As the successful...

  • Supervisor, Traffic Tech

    Found in: beBee jobs CA - 2 weeks ago


    Winnipeg, Manitoba, Canada ATS Traffic Ltd. Full time

    About ATS TrafficATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services, and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.As the successful...