Bilingual (English/french) Customer Service Agent
2 weeks ago
Role Overview
What You’ll Be Doing
- Effectively solve customer inquiries
- Ability to communicate clearly when handling different topics
- Identify customers’ needs, understand and clarify the information
- Research every issue to provide solutions
- Collaborate with your team and other team members to solve problems and share knowledge
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required
- Work with mínimal supervision in a fast-paced environment
- Perform various administrative tasks to support the Contact Centre
What You Bring to Sirva
- High school diploma or equivalent
- Previous experience in a customer support role through a contact center preferred
- Strong phone and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- Bilingualism is an asset
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation
Key Competencies:
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Attention to detail
- Tech savvy
- Judgment
- Adaptability
- Team work
- Stress tolerance
- Resilience
Other Information:
What Sirva Offers
- Competitive salary and incentive plans
- Workplace flexibility for a balanced work/life approach
- Comprehensive benefits packages and wellness program
- Generous company-paid vacation days and holiday time
- Challenging, collaborative, diverse corporate culture
- Ongoing opportunities for learning and career development
**Job Type**: Fixed term contract
Pay: $37,500.00 per year
Ability to Relocate:
- Ottawa, ON K1S 5R5: Relocate before starting work (required)
Work Location: In person
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