See more Collapse

Premier Relationship Manager

1 month ago

Kanata, Canada HSBC Full time

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Branch Location: 320 March Road, Gateway Busine, Kanata

In this role, you will be responsible for developing and retaining relationships primarily with International and new to Canada customers and prospects, through active management of relationship, portfolios and ensuring solutions continually meet customer’s needs.

The International Relationship Manager is also responsible for attracting new customers by understanding their financial needs and delivering superior standards of service quality. The key to success in this role is having the industry and International expertise and business acumen to deliver in accordance with HSBC’s values.

**Responsibilities**:

- Build, retain, grow and develop strong and loyal relationships with international and newly immigrated clients pre and post arrival in Canada;
- Generate and contribute to the growth of Branch business by delivering and responding positively on set individual and team’s goals while delivering positive customer experience
- Develop and retain relationships with existing international and newly immigrated customers through the first year of the customer’s settlement by actively managing portfolios and ensuring solutions continually meet customer’s needs as well as exceeding customer expectations in terms of speed, efficiency and professionalism.
- Attract new customers by understanding their local and international financial needs and promoting the products and services which are right for the customer.
- Liaise with the Business Development teams, Settlement Partners, and Newcomer Centres to attract new clients.
- Maintain HSBC regulatory standards.
- Have the expertise to act as a Brand Ambassador for HSBC Bank Canada, delivering exceptional customer experiences by having an understanding of the Canadian immigrant journey in order to provide advice and recommendations to international and immigrant customers
- Solicitation of customer referrals and promotion of products and service offerings across multiple distribution channels
- Lead the identification of opportunities for wealth and credit reviews to optimize portfolio performance and meet the needs of the customer
- Help educate customers on alternate ways to bank
- Maintain operational integrity in accordance with HSBC and regulatory standards in compliance
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs
- Promote an environment that supports diversity and reflects the HSBC brand.
- Effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Exceeds expectations in terms of speed, certainty and efficiency of response

Requirements
- Possess keen interest and stay current with the financial market and immigrant economy
- Take pride in customer satisfaction and advising customers what’s best to meet their financial ambitions.
- Sound knowledge of digital / online banking and sponsoring digital engagement for customers.
- Experience with Canadian immigration trends, settling in Canada and community engagement is an asset.
- Have a passion for continuously delivering superior customer experience.
- Pride yourself on consistently delivering personalized, friendly & efficient service at all times.
- Proven ability to sell and meet set sales / performance targets
- Well-developed sales orientation, business development and portfolio management skills
- Understands / speaks second language is an asset.
- 2-3 years of experience in a customer facing sales role in the banking industry
- Knowledgeable about market conditions affecting customer portfolios
- Well-developed technical skills in wealth management and credit lend

We have other current jobs related to this field that you can find below

  • Bilingual Premier Relationship Manager

    2 months ago

    Kanata, Canada HSBC Full time

    Opening up a world of opportunity. HSBC is a financial services organization serving more than 40 million customers across the world through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our outstanding expertise, capabilities, breadth and perspectives to open up a world of new opportunities...

  • Store Manager

    3 weeks ago

    Kanata, Canada Store Manager Garage Clothing 72 Scarborough Town Centre Full time

    STORE MANAGER_ - We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. With over to 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion retail since 1975._ - Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire...

  • Social Media Manager

    1 week ago

    Kanata, Canada Lepine Apartments Full time

    **About us**: Lépine is well established as a premier builder and landlord in Eastern Ontario, and specializes in building premium, resort-style, multi-family apartment communities. We have built well over 10 million square feet of residential construction and continue to grow. The company's principals of uncompromising quality and investment in the future...

  • Key Account Manager

    1 week ago

    Kanata, Canada Wind River Full time

    **Remote: Kanata, Ontario, Canada / Canada Home Office** **ABOUT WIND RIVER** Wind River is a global leader in delivering software for mission-critical intelligent systems. For more than four decades, the company has been an innovator and pioneer, powering billions of systems that require the highest levels of security, safety, and reliability. Wind River...

  • Marketing and Communications Manager

    7 days ago

    Kanata, Canada KRP Properties Full time

    **Marketing and Communications Manager** The Marketing and Communications Manager will report to the Vice President, Leasing and Marketing and will be responsible for the execution of the strategic marketing and communications plan for a commercial real estate portfolio of over 3 million square feet. This includes development and management of the annual...

  • Principal Product Manager

    1 month ago

    Kanata, Canada Warner Bros. Discovery Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...

  • Project Manager

    2 weeks ago

    Kanata, Canada Satcom Direct Full time

    **COMPANY OVERVIEW**: Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on...

  • Manager, Customer Service

    2 months ago

    Kanata, Canada Farm Credit Canada Full time

    Closing Date (MM/DD/YYYY): 02/26/2023 Worker Type: Permanent Language(s) Required: English Term Duration (in months): Leadership skills rewarded: Take a lead role in a district’s customer service team, with a focus on the relationship management process. You’ll coach and mentor lending support staff on administrative operations, computer systems and...

  • Project Manager

    2 months ago

    Kanata, Canada Satcom Direct Full time

    **Company Overview**: Satcom Direct (SD) provides global connectivity solutions for business and general aviation, military, government, and land mobile services. Since 1997, SD has worked to solve the unsolvable and advance the technology of connectivity through our industry-leading hardware and flight operations software. Our company culture is based on...

  • Principal Product Manager

    1 month ago

    Kanata, Canada Discovery, Inc. (Formerly Scripps Networks Interactive) Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Customer Success Manager

    2 months ago

    Kanata, Canada Solink Full time

    **Customer Success Manager** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit about the...

  • Manager

    1 week ago

    Kanata, Canada Ottawa-Carleton Lifeskills Inc Full time

    **About Ottawa-Carleton Lifeskills Inc. (OCL)** OCL has been at the forefront of caring for adults with developmental disabilities, providing compassionate residential and day support services. At the heart of our organization is a commitment to empowering individuals to lead independent, enriched lives through personalized care and community engagement....

  • Seasonal Sales Associate

    2 weeks ago

    Kanata, Canada Sunglass Outfitters Cabelas By Sunglass Hut Full time

    Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with **Cabela’s**, the leading national retailer of outdoor gear and apparel known for its immersive retail experiences, to open Sunglass Hut shop-in-shops inside **Cabela’s stores** across North America. If you have a passion for inspiring others to enjoy and explore the...

  • Sales Associate

    2 weeks ago

    Kanata, Canada Sunglass Outfitters Cabelas By Sunglass Hut Full time

    Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with **Cabela’s**, the leading national retailer of outdoor gear and apparel known for its immersive retail experiences, to open Sunglass Hut shop-in-shops inside **Cabela’s stores** across North America. If you have a passion for inspiring others to enjoy and explore the...

  • Sales Associate

    4 days ago

    Kanata, Canada Sunglass Outfitters Cabelas By Sunglass Hut Full time

    Sunglass Hut, a global leader in the sale of premium sunglasses, has partnered with **Cabela’s**, the leading national retailer of outdoor gear and apparel known for its immersive retail experiences, to open Sunglass Hut shop-in-shops inside **Cabela’s stores** across North America. If you have a passion for inspiring others to enjoy and explore the...

  • Customer Success Manager

    3 days ago

    Kanata, Canada Benbria Full time

    (Hybrid - Kanata, ON) Benbria's mission is to help organizations be loved by their customers and employees alike. Benbria helps brands build meaningful relationships with customers and employees by collecting valuable insights, engaging in real-time, automating action, analyzing experiences and closing the loop on feedback. Benbria is a leader in Real-Time...

  • Senior Staff Technical Program Manager

    2 weeks ago

    Kanata, Canada Discovery, Inc. (Formerly Scripps Networks Interactive) Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Senior Staff Technical Program Manager

    4 weeks ago

    Kanata, Canada Discovery, Inc. (Formerly Scripps Networks Interactive) Full time

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to...

  • Manager, Hospital Contracts and Formulary

    2 months ago

    Kanata, Canada Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Sales & Marketing Manager

    3 weeks ago

    Kanata, Canada HRG Canada TRS LP. Full time

    **Position Summary**: Function as the key revenue generator through partnering with the Community Executive Director, V.P. of Sales & Marketing and Sales & Marketing Director to maintain and/or improve upon the occupancy level and revenue production of the community. Generate leads by developing and maintaining internal and external relationships with...