LMS (Learning Management System) Support Specialist

3 weeks ago

Vancouver, Canada GP Strategies Corporation Full time

GP Strategies has a need for an **LMS Specialist.** This is a full-time, benefitted position and it’s fully remote. We are seeking someone that can work from 8 a.m. - 5 p.m. Pacific Standard Time.

**SUMMARY**: Assists our client to maximize the use and effectiveness of the LMS infrastructure.

**The LMS Support Analyst will be responsible for the following duties**:

- Identify and present options to clients of varying levels for potential LMS solutions and assess them for both technical and business suitability, sustainability, and best practices
- Interface with the client business owners and HR regarding strategy alignment and organizational change impacts on LMS assignments, LMS Curriculum, Complex activity structures, Equivalencies, Assignment, and Reporting Needs
- Educate clients on support processes, roles/responsibilities, and best practices
- Attend client meetings as needed
- Liaise between client and transaction processors to negotiate extended timelines
- Liaise between client and LMS System/Business Owners to customize LMS notifications, resolve technical issues, assess business impact for upgrades/bug fixes, request system enhancements, advanced reports/queries
- Create reference material in collaboration with content services team for clients where appropriate
- Design, test, create and maintain learning objects within the LMS
- Facilitate a smooth transition for Mergers & Acquisitions including but not limited to: Assignment impact analysis and remediation, LMS notification blocking, LMS related communications/presentations, Activity and Assignment migration from Legacy LMS systems
- Appropriately respond to Audit/Inspection related inquiries and provide on-call support for other time zones as needed
- Participate and provide functional/technical expertise on all projects involving the LMS and any upstream/downstream or related systems
- Participate in training material revisions related to LMS/Reporting and related processes
- Assist in training new team members
- Provide training and coaching to LMS administrators
- Create/maintain LMS administration documentation related to complex programs to ensure long term supportability
- Create/maintain business process/guidelines/LMS best practices for all aspects of this role
- Assist with request form/workflow tool updates, archiving, testing, redesign, and maintenance
- Identify and implement process improvement initiatives
- Proactively alert manager of any quality related issues or delays in program delivery

**SKILL REQUIREMENTS**:

- Ability to manage projects (multi-task) in order to meet deadlines.
- Possess strong oral and written communication skills and be able to deal effectively with others.
- Be able to perform repetitive tasks with attention to detail.
- Possess the ability to remain flexible and adaptable to change.

**EDUCATION/EXPERIENCE REQUIRED**:

- LMS Knowledge and experience - SumTotal desired but not required
- High school diploma required; college degree preferred

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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