Communications Operator

2 weeks ago

Kingston, Canada Kingston Police Full time

Mission
The Kingston Police recruitment process reflects and demonstrates a commitment to our core values of Respect, Integrity, Professionalism, Partnership, Leadership and Excellence. We are committed to ensuring an equitable process with the goal of achieving a representative workforce of the diverse community we serve.
We are committed to supporting applicants with disabilities, including accommodating individual accessibility requirements.
Position Overview
Due to the on-call nature of the position, applicants should reside within an hour of Kingston Police headquarters.

Under the supervision of the Communications Supervisor, the Communicator is responsible for dispatching calls for service and receiving and communicating information to police officers. The position answers and responds to incoming emergency and non-emergency calls, as well as calls received from the 911 telephone system, in a calm and efficient manner. The Communicator is responsible for responding to information received via the two-way radio communications system and computer-aided dispatch (CAD) system, as well as querying the CPIC system for information and ensuring all requests by field units are completed. Communicators are responsible for procuring all pertinent information from callers and all other available resources to relay to the police officers in the field.

**The position encompasses two functions**: Dispatcher and Call-taker (emergency and non-emergency). This position works rotating shifts, including nights and weekends, with potential for call-outs.

Company Bio
Kingston Police is proud to serve the Kingston community of 123,363 residents. We have a dedicated workforce of 201 officers and 61 civilians and are one of the oldest municipal police services in Canada. Our members are guided by the mission and values of the Kingston Police. We are committed to achieving our vision of being among the most progressive, efficient and effective community-oriented police services by developing, supporting and engaging our members.

**Responsibilities**:

- Receive emergency 911 calls or texts for Fire, Police, or Ambulance and facilitate immediate contact with the appropriate Fire, Police, or Ambulance service. Maintain contact with the caller until the other agency has taken over the call. Screen calls by prioritizing and redirecting enquiries from the public to the proper entities. Terminate non-emergency calls and discourage public misuse of the system. Arrange for and assist with the deployment of non-police resources.
- Generate police calls for service by making entries on the CAD system and record information reported by or given to road units by means of the CAD system, continually updating individual unit histories.
- Dispatch units to calls for service, keep updated on all information entered on the call, and keep engaged units advised of all pertinent incoming information (via CAD system and radio).
- Ensure officer safety at all times by means of accurate status reports and welfare checks, particularly in potentially dangerous situations.
- Provide backup unit(s) in potentially dangerous situations.
- Monitor air traffic, controlling airtime and preventing misuse.
- Monitor lunch hours, scheduled court appearances, appointments, or special duties of officers to ensure efficient deployment of units.
- Ensure that the supervisor is kept apprised of emergency calls, dangerous situations, and unusual events.
- Ensure adherence to proper MDT and radio etiquette.
- Perform CPIC and in-house checks for units and anticipate requests.
- Ensure complainants are kept advised on overdue waiting incidents, advising of delay or cancelling as appropriate.
- Train and/or assist in training new communications personnel.
- Prepare documentation, memos, and reports and attend court when required.

**NOTE**: The above duties represent a typical position and are not to be construed as all-inclusive. This position may be modified after regular evaluation periods.

**Qualifications**:
**Education**: Minimum Grade 12 or equivalent.

**Experience**: Relevant experience considered an asset.

**Other**:

- Available to work rotating shifts, including evenings and weekends, with potential for call-out.
- Demonstrated ability to foster teamwork.
- Able to support and assist colleagues during various situations and still be able to work independently.
- Knowledge of police procedures, rules and regulations, CPIC, RMS, 10 codes, phonetics, boundaries, AT&T language lines, PARIS, computer-aided dispatch, and TDD lines.
- Demonstrated customer service skills.
- Proven ability to multitask, adjust priorities, and work in a fast-paced and demanding environment.
- Knowledge of the customer service skills required under the Accessibility for Ontarians with Disabilities Act.
- Excellent organizational skills.
- Excellent communication skills (verbal, written, and listening).
- Large-volume switchboard and emergency service experience.
- Demonstrated p

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