Customer Solutions Manager

2 months ago

Burlington, Canada W Electric Canada Inc Full time

At Westinghouse, innovation is in our DNA. We are creative. We think differently. We reimagine the possible across the nuclear industry every day. We continuously work towards providing cutting-edge products and services that are not only needed for today, but for our tomorrow.

Focused on our customers’ success, Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals.

Fueled by a team of more than 200 experts in 6 offices across Canada, we have been advancing the art and science of nuclear power plant design and operations for more than 60 years. When it comes to operating nuclear power plants, utilities need a partner that understands what it takes to maximize safety, performance, and longevity. Westinghouse is the proven choice for end-to-end services and technologies from fuel manufacturing through to decommissioning and waste management.

The **Customer Solution Manager, Tooling & Controls **will lead OPS AOMS Tooling and Controls segment to expand WEC’s CANDU OMS market share by meeting operating plant customer needs with differentiated and competitive offerings including solution selection, costing and pricing, responsiveness and quality of bid.

**This opportunity is eligible for a hybrid/mobile working arrangement (~2 - 3 days per week in the Burlington, ON office).**

**Your Day to Day**:

- Develop all technical aspects of offers, within AOMS Tooling and Controls product portfolio, including custom outage based tooling systems and controls, coordinating input from Product Management, Project Management, and Delivery as needed
- Cost out each component included in technical offer, support Commercial Sales to achieve required margins at target price, while maintaining acceptable execution schema risk protection
- Interface with and identify evolving customer needs to help generate future demand for OPS
- Field high-priority customer enquiries for emergent needs, rapidly develop proposals for required solutions, alongside Global Markets, Commercial Sales
- Prepare monthly demand reports based on project pipeline with GOS to ensure proper resource allocation
- Aggregate forecasted revenue & margin (with execution financials coming from project portfolios) for region lead
- Jointly own approval for release of WEC intellectual property to external stakeholders (e.g., customers) with GOS
- Collaborate with Project Management teams to understand status of project(s) to inform future customer interactions on products and business development
- Contribute to OPS product strategy by sharing pulse of the customer in-region to Product Management
- Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process
- Engage with customers continuously to better understand needs and pain points to be addressed, as well as receive tender documents, specs, and requirements
- Connect to ensure proposed solutions and projects are in compliance with regulations Gather cost estimates for materials and other technical information to inform bids

**Who You Are**:

- Bachelor’s degree in Engineering or related technical discipline
- Minimum 10 years of experience as technical leader
- P.Eng (as applicable)
- Knowledge of the CSA quality standards (N299, N285 etc.) and CANDU technology

**Why Westinghouse?**

Westinghouse Electric Company is the global nuclear energy industry’s first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:

- Safety and Quality
- Integrity and Trust
- Customer Focus and Innovation
- Speed and Passion to Win
- Teamwork and Accountability

Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada, the following are representative of what we offer:

- Competitive Salary
- Employee and Family Assistance Program
- Retirement Savings Plan with Company Match
- Paid Vacations, Flextime, Sick/Personal and Holidays
- We encourage healthy work-life balance and offer flexible schedules operating in a hybrid working model (on average 2 - 3 days per week in the office)
- We pay 100% of the medical/dental/vision insurance premiums for you and your family
- Incredible opportunity for growth in an innovation driven, global company
- Educational Reimbursement Program
- Employee Referral and Recognition Program

EOE of Minorities / Females / Vets / Disability.

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