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Strategic Customer Solutions Manager
4 months ago
At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros
What’s in it for you?
- Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
- Paid vacation and sick time and day off on your birthday
- Bonus programs that include annual performance and profit sharing
- Employee discounts on top brands of plumbing and HVAC/R products
- Education reimbursement for employees
- Employee referral program
- Safety shoe reimbursement
What you will do:
- Responsible for interviewing, hiring, terminating as required by business needs.
- Responsible for managing the workflow and training new hires on how they can best serve customers and teams of employees.
- Responsible for overseeing employees' performance by conducting performance evaluations, completing 1:1’s, weekly phone/email calibration and setting SMART goals.
- Responsible to ensure KPI’s are met.
- Responsible for Devising Strategies to increase productivity and improve operations, creating Processes and SOPs and to communicate effectively to agents.
- Responsible for identifying and implementing new technologies that can improve our department functions.
- Responsible for joining customer calls to understand gaps/customer frustrations.
- Responsible for resolving escalated Customer complaints and queries.
- Responsible to build and maintain relationships with new and existing customers by phone or email with the intention of cultivating additional business.
- Adhere to company safety policies and regulations.
What you will bring:
- Flexible for holiday/weekend shift availability
- Customer service experience (high volume)
- Post-Secondary Education in Business Administration or a related discipline considered an asset
- Previous Inside Sales related industry (HVAC/Plumbing) experience in preferred
- General computer skills including Microsoft Office required, knowledge of AS400 system would be an asset.
- High level of commitment to exceptional customer service.
- Demonstrated initiative with the ability to work independently as well as in a collaborative team-based environment.
- Highly organized in prioritizing work and multi-tasking on a regular basis
- Fluency in both French and English considered an asset.
Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.
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