Key Holder

2 weeks ago

Calgary, Canada Women in Need Society Full time

The Key Holder will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS.

Reporting to the Store Manager and is an integral member of the Social Enterprise team. We need a trustworthy and reliable individual to join the team as a Key Holder at our Beltline Thrift Store. As the keeper of the keys, this role is responsible for opening and store closing, alarm system procedures, supervisory and customer service responsibilities in the absence of the Store Manager or Assistant Store Manager.

**_ About WINS_**

Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary’s longest running social enterprises driven by our _Mission _of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness. WINS _Vision_ is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at WINS Thrift Stores, the MORE Store by WINS, or our online shop Twice New. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.

**_ Here's What You’ll Get to Do_**
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on products
- Sort, tag, hang merchandise, arrange, restock sales floor
- Must be able to move all sizes of furniture on a daily basis
- Responsible for carrying keys and alarm codes, opening/closing store procedures
- Perform and supervise daily store procedures including maintaining a tidy and organized work area
- Train, support team members; assign daily tasks, monitor and assist cashiers and other store staff
- Respect and comply with all WINS policies and procedures, ensure staff and volunteers are aware of, and comply with WINS policies and safety standards
- Provide customer/client/donor-focused service, welcome customers and assist with their requests
- Manage paperwork and tend to managerial office tasks in the absence of the management team
- Create a positive and welcoming experience for the team, customers, clients, donors and volunteers
- Ensure employee/customer/donor/volunteer concerns are addressed in a timely and professional manner
- Maintain cash handling procedures and standards to complete bank deposits, balance safe and point of sale, document and report any daily variances in a timely and accurate manner
- Ensure and maintain a safe working environment for employees and volunteers in the store
- Ensure donations and garbage left outside of store premises are picked up on a daily basis
- Secure store premises on a daily basis, ensure loss prevention policies are consistently adhered to
- Ensure and maintain a safe working environment for all team members
- Report workplace injuries and incidents immediately
- Maintain store standards and follow all protocols and procedures
- Other duties as assigned by management regarding all functions of store operations

**_ Here’s What You’ll Need_**
- Must be physically fit with the ability to lift 50 lbs individually or 100 lbs as a member of a team
- Must be eligible to work in Canada
- Post-secondary education or equivalent combination of education and experience
- Strong communication, interpersonal and coaching skills
- Must have a customer service focus with the ability to lead, motivate and supervise the team
- Must have proficient working knowledge of MS Office, including Excel, Work and Outlook
- Previous management experience in a retail or customer service environment is an asset
- Demonstrated problem-solving and critical thinking skills
- Ability to multi-task and prioritize the daily work of the team
- Must be able to stand for long periods of time (entire shift)
- Must have a flexible schedule, available to work any shift from Sunday to Saturday
- Must be work ready with steel-toed safety boots/shoes, CSA approved

**_ The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees._

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