IT Infrastructure Administrator

7 days ago

Winnipeg, Canada AGI – Aggrowth International Full time

**Position Title: IT Infrastructure Administrator - Tier 2**
**Department: IT**
**Division: AGI Corporate**
**Location: Winnipeg, MB, Canada**

**About AGI**

Listed on the TSX, Ag Growth International Inc. (“AGI”) is a provider of the physical equipment and digital technology solutions required to support global food infrastructure including grain, fertilizer, seed, feed, and food processing systems. With over 4,000 employees worldwide, and facilities and offices in Canada, the United States, Brazil, India, Europe, APAC, Australia and Africa, AGI sells its products globally through a network of wholly owned subsidiaries and third-party dealers and distributors.

**The Opportunity**

The IT Infrastructure Administrator will be responsible for managing and maintaining our customers workstations as a Tier 2 Technician, as well as interacting and participating in various projects and initiatives that help support our global environment.

**The Team**

The role will report directly to the Service Desk Leader, with a focus on service management and support and work on software and hardware asset tracking, license management, compliance, maintenance.

**Responsibilities**
- Resolve end-users IT Requests
- Support the operation of local IT infrastructure, including servers, switches, routers, and other hardware.
- Work with the team to procure IT hardware and software.
- Support facilities across Winnipeg area and the larger AGI technology infrastructure.
- Provide Cloud platform support.
- Support an environment that includes all operating systems.
- Windows domain and user provision management.
- Assist in network upgrades, buildouts, and troubleshooting when needed
- Installation of Software and printers
- Contribute, prepare and maintain knowledge base articles

**Qualifications**
- Post-secondary education in Information Technology or equivalent mix of training, certification, and experience.
- 3+ years of work experience as a Level 2 Desktop Technician, Junior System Administrator, or similar role.
- Experience with IT support ticketing systems (JIRA SM, ServiceNow, etc.)
- Experience with IT RMM tools
- Experience with operating systems such as: Windows, MAC
- Experience with Mobile support (Android and iPhone)
- Experience interpreting licensing terms and conditions
- Experience in Customer Support
- Strong attention to detail and organization
- Excellent and proven customer service.
- Communicate effectively both verbal and written.
- Able to work with minimum supervision and in collaboration with a large team
- Ensuring Service Level Agreements (SLA’s) are met
- Prioritization and Triage of tickets depending on urgency, risk or individual.
- Conduct basic troubleshooting for End User Computing
- Proficiency with Microsoft Office and related Microsoft Productivity Tools.
- Industry certifications in IT, networking and/or security would be an asset.
- Understanding of PC, Server and Network hardware and technologies.
- Understanding computer networking.
- Experience with performing user administration functions.
- Basic understanding of security terminology, concepts and tools used to protect IT systems and networks.
- Experience with ITSM systems (JIRA or ServiceNow, for example) an asset
- IT Asset Management and Discovery Tools experience an asset.
- Experience with Microsoft SharePoint and Office 365.
- Experience with G-suite, Azure Cloud and/or AWS would be an asset.
- Linux/Mac experience would be an asset.
- Experience with PowerShell an asset.

AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

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