Call Center Representative
2 weeks ago
Do you have an outgoing personality and strong work ethic? Is 100% customer satisfaction your goal? Do you enjoy being part of a team environment? Then we have an entry level position for you. We’re looking for a full-time person to join our growing team. Our emergency dispatch centre has been providing alarm monitoring solutions for over 20 years and is a leader in the industry.
We’re looking to fill a PART-TIME, entry level position within our growing team. Post-secondary and international students with work visa are welcome. Our emergency dispatch centre has been providing alarm monitoring solutions for over 25 years and is a leader in the industry.
**Who Are You**:
- Looking for an entry level position with a growing company
- Want to work in a team environment
- Enjoy working with computers and talking on the phone
- Able to analyze data, utilize problem-solving skills and recommend solutions
- Work well under pressure in a fast paced environment.
- Commitment to continuous improvement and training
- Excellent telecommunication skills
- Willing to work evenings, weekends and holidays
- Accurate keyboarding skills. Minimum 30 WPM
- Must be able pass a criminal record check
**What do we offer**:
- In-house training
- Transit at the door
- Employee parking
- opportunity to pick up extra shifts
**Roles & Responsibilities**
- Dispatch emergency services such as police, ambulance or fire.
- Build customer loyalty by maintaining a professional image at all times.
- Communicate effectively by listening to the customer’s concerns
- Maintain security policies
- Attention to detail
- Complete projects within timelines provided
- Create electronic reports
**Job Types**: Part-time, Permanent
Part-time hours: 20 per week
**Salary**: From $17.00 per hour
Schedule:
- Weekends as needed
COVID-19 considerations:
We do not engage in person with the public. The building doors are locked to the public. Masks are recommended in common areas
Work Location: In person
Expected start date: 2023-08-22
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