Bilingual Direct Investing Phone Specialist

3 weeks ago

Markham, Canada TD Bank Full time

**Bilingual Direct Investing Phone Specialist**:

- 431226BR

**Job Category - Primary**
- Call Center

**Work Location**
- 3500 Steeles Avenue East Building 1

**Employment Type**
- Regular

**City**
- Markham

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.

**Job Details**
- It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will:

- Provide customers with the best solutions and offer advanced guidance and expertise on how TD's digital assets can help them to meet their financial needs now and in the future.
- Deliver outstanding service and/or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
- Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
- Gather and analyze data to identify and help solve complex problems; use sound understanding of process/policy risk when recommending exceptions outside general guidelines
- Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.

Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine

**Job Requirements**
- High school diploma and one (1) or more years of relevant experience
- Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Sound communication skills to communicate unusual and/or complex content in a clear manner
- Possess computer & multi-tasking skills
- Thrive in a dynamic and time-sensitive environment
- Advanced knowledge of our business and understand the functions of our various business areas
- Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

**Additional Information**
- Mandarin and/or Cantonese language skills an asset
- 13 weeks full time paid training required

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, a

  • Investment Specialist

    4 weeks ago

    Markham, Canada TD Bank Full time

    403329BR Sales & Business Development Markham, ON March 17, 2023 Company Overview Department Overview At TD Canada Trust, our reputation as a global banking leader comes from the trust and loyalty we earn from serving our more than 11 million customers nationally. As a trusted Investment Specialist, we’ll ensure you always have the opportunity to...

  • Bilingual Customer Mediation Specialist

    3 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: ***Please note this is a 12-Month Contract** The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s...

  • Bilingual Contract Specialist

    3 weeks ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson MedTech, a member of Johnson & Johnson Canada Inc., is currently recruiting for a **Bilingual Contract Specialist.** Reporting to Manager, Contracting Solutions, the Contract Specialist is experienced in managing contracts, and is responsible for maintaining a high level of customer satisfaction (internal to JJMT and external accounts)...

  • Bilingual Account Services Specialist

    2 months ago

    Markham, Canada SCI Lease Corp. Full time

    We are looking for a Bilingual Account Services Specialist to join our highly dynamic and ever-evolving team at SCI Lease Corp. As a Bilingual Account Services Specialist, you will help ensure optimal customer experience throughout the customer’s lease journey. You will initiate customers into their lease as well as provide continuous support during their...

  • Bilingual Originations Specialist

    3 weeks ago

    Markham, Canada SCI Lease Corp Full time

    WHO WE ARE We are future-focused and never stop thinking about building what’s next. At our core we are visionary, dynamic, and entrepreneurial. Never common or expected. Our optimism is inspiring, and we’re always bold, confident, and relentless in everything we do. WHO ARE WE LOOKING FOR Are you bright and innovative? A team player with a can-do...

  • French Bilingual Customer Account Specialist Iii

    2 weeks ago

    Markham, Canada TD Bank Full time

    **French Bilingual Customer Account Specialist III, (Markham)**: - 416769BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay...

  • Bilingual Customer Service Specialist

    2 days ago

    Markham, Canada BilingualOne Employment Services Full time

    Bilingual Customer Service RepresentativeJob Description:We are looking for a Bilingual Customer Service Representative to:Assist customers via phone, email, and chat in both English and French.Resolve inquiries and complaints efficiently.Maintain accurate records of interactions.Requirements:Fluent in English and French.Customer service experience.Strong...

  • Bilingual Customer Service Specialist

    4 days ago

    Markham, Canada BilingualOne Employment Services Full time

    Bilingual Customer Service RepresentativeJob Description:We are looking for a Bilingual Customer Service Representative to:Assist customers via phone, email, and chat in both English and French.Resolve inquiries and complaints efficiently.Maintain accurate records of interactions.Requirements:Fluent in English and French.Customer service experience.Strong...

  • Bilingual Talent Acquisition Specialist

    2 weeks ago

    Markham, Ontario, Canada Groupe AGF inc. - AGF Group Inc. Full time

    AGF Rebar Inc. is a part of the AGF Group and specializes in reinforcing steel and post-tensioning. Founded in 1948, the company has grown over the years, through acquisitions, partnerships and the creation of new companies. Today, the AGF Group is made of more than 25 business units located in Canada, Chile, Colombia, Costa Rica, France, West Indies, Peru,...

  • ScotiaMcLeod Investment Associate

    2 weeks ago

    Markham, Ontario, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Title: ScotiaMcLeod Investment Associate - Markham Requisition ID:...

  • Scotiamcleod Investment Associate

    2 months ago

    Markham, Canada Scotiabank Full time

    Requisition ID: 196977 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Scotiamcleod Investment Associate

    7 days ago

    Markham, Canada Scotiabank Full time

    Requisition ID: 200208 As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets. When you join ScotiaMcLeod, you’ll be...

  • Bilingual Solutions Specialist

    2 weeks ago

    Markham, Ontario, Canada Xperigo Full time

    Life is better at XperigoJoin our award-winning workplace and work with some of the most prestigious and innovative automotive companies.Proudly Canadian, Xperigo has been providing automotive and roadside services in both Canada and the U.S. for over 30 years. We provide best in-class customer services experiences to our clients, who range from automotive...

  • Bilingual Customer Mediation Specliast

    3 weeks ago

    Markham, Canada Honda Canada Full time

    **Job Description**: The Bilingual Customer Mediation Specialist is responsible for responding to customer inquiries, feedback and escalations that were received through the Inbound Customer Care representative team (Sykes). They are responsible for top tier customer service and providing Honda Canada’s position to complaints. Associates are also...

  • Scotiamcleod Investment Associate

    2 weeks ago

    Markham, Ontario, Canada Scotiabank Full time

    Requisition ID: 145686As a cornerstone business within Scotia Wealth Management, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.When you join ScotiaMcLeod, you'll be...

  • Bilingual Reimbursement

    4 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    **ABOUT THIS ROLE**: Our Bilingual Reimbursement & Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for self-motivated individuals who want to expand their experience in the health care industry. Our mission is to go above and...

  • Bilingual Reimbursement

    3 weeks ago

    Markham, Canada Bayshore HealthCare Full time

    **ABOUT THIS ROLE**: Our Bilingual Reimbursement & Customer Experience Specialist within the Diabetes Express department will support patients by providing an ultimate customer experience. This fast paced and rewarding role is ideal for self-motivated individuals who want to expand their experience in the health care industry. Our mission is to go above and...

  • 4129 Bilingual Accounts Payable Specialist

    2 months ago

    Markham, Canada BlueSky Personnel Solutions Full time

    Position: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive salary -...

  • 4129 Bilingual Accounts Payable Specialist

    2 months ago

    Markham, Canada BlueSky Personnel Solutions Full time

    Position: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive salary -...

  • 4129 Bilingual Accounts Payable Specialist

    3 months ago

    Markham, Canada BlueSky Personnel Solutions Full time

    Position: Bilingual Accounts Payable Specialist Location: Markham (In-office) Our client based in Markham is actively seeking a Bilingual Accounts Payable Specialist to join their dynamic team. This role offers an excellent opportunity, with a strong focus on career growth and development. What's in it for you: - Excellent and competitive salary -...