Leader, Patient Experience, Bc Mental Health and

3 days ago

Vancouver, Canada PHSA Full time

**Leader, Patient Experience**
BC Mental Health and Substance Use Services

Vancouver, BC

Reporting to the Director, Patient Experience & Community Engagement, the Leader, Patient Experience, works closely and in collaboration with regional mental health, substance use and correctional health, health authorities, medical leaders, primary care providers and community partners for planning and implementation of activities related to patient experience across the continuum. Stakeholder, change management, project and program management, knowledge transfer and exchange, and health service planning skills and knowledge are used to enhance community capacity and quality of the patient experience in mental health and substance use and correctional health care.

The Leader also facilitates the development, execution and evaluation of program and project activities through a coordinated, interdisciplinary approach and conducts reviews of programs, undertakes program evaluation and research directly or in conjunction with provincial and national research teams. The Leader supports survey development, organizes and facilitates public forums and focus groups to provide for patient, professional and public input to inform program development.

The Leader may also support and lead subcommittees, working groups and project teams.

**What you’ll do**
- Lead the development, implementation and evaluation of patient experience activities in conjunction with regional mental health, substance use and correctional health centres, health authorities and primary care providers by determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
- Provide planning, management and over see the patient and family partner engagement network.
- Supervise and evaluates the performance of patient and family partners. Perform duties such as recruiting, screening applicants, conducting interviews and selecting applicants. Provide orientation and training to patient and family partners, follow up on any issues or concerns and takes appropriate disciplinary action.
- Work with Director and BCMHSUS staff to ensure services provided by patient and family partners are meeting established objectives and outcomes.
- Provide leadership and education on principles of patient engagement with health professionals and leaders across BCMHSUS.
- Provide overall project management for assigned projects including, project planning, monitoring of project budgets and deliverables, and staff supervision. In addition, provide leadership to project teams to identify risk and resolve issues across projects, departments, collaborators, regulators and external stakeholders.
- Develop proposals, funding partnerships and business cases in line with the Program’s research and program agendas.

**What you bring**
- A level of education, training, and experience equivalent to a Master’s Degree in a related health field.
- A minimum of five years’ experience as a manager, coordinator or leader in a health related field developing community based health programs.
- The Leader is expected to be able to travel locally, provincially and nationally. The incumbent is required to have suitable efficient transportation.
- Demonstrated strong program evaluation and research skills and experience in a leadership position.
- Effective planning and communication skills.
- Strong negotiation, mediation and facilitation skills.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium dis

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