Student Accounts Advisor

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:01/04/2023
**Req ID**: 28942
**Faculty/Division**: Vice-Provost, Strategic Enrolment Management
**Department**: Enrolment Services
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00006940

**Description**:
**About us**:
**Your opportunity**:
The Student Accounts Advisor is a member of the Student Accounts front line service team in Strategic Enrolment Management. The Student Accounts Advisor is responsible for providing timely, courteous and professional service to students, parents, departmental staff and the general public by responding to a wide range of student financial and administrative inquiries, complaints, and requests for information, assistance and advice. This includes working in a high volume processing environment and requires clear communication of student accounts receivable and payable transactions in relation to registration fees; residence fees; financial aid, scholarship and awards disbursement; and tax receipting procedures and the related interdepartmental policies and procedures for fees assessed for registration in programs of study at the University and affiliated institutions.

The Student Accounts Advisor will respond to, in person, telephone and written inquiries, and is also responsible for investigating and correcting student account-related discrepancies and problems which may result in recording transactions on ROSI, FI-CA or FIS. Problems that require resolution and advice include: fee billing or payment, award or credit balance disbursement, or tax receipt errors or delays; lost or misdirected payments, invoices or tax receipts; and interdepartmental processing errors or delays. The advisor is also responsible for student financial record data entry that may require calculation and/or account reconciliation.

**Your responsibilities will include**:

- Liaising with divisional awards staff to facilitate payments and resolve account and payment issues
- Identifying and resolving individual financial discrepancies
- Monitoring, recording, reconciling and/or reporting on fees and awards funding accounts
- Fostering positive relationships with students, parents and the general public
- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Handling sensitive and/or confidential information
- Verifying the accuracy and completeness of information
- Identifying and analyzing data discrepancies and taking necessary actions to correct errors

**Essential Qualifications**:

- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three (3) years basic accounting, and related administrative and customer service experience, preferably in an office that deals directly with students
- Demonstrated strong interpersonal skills to provide a high level of customer service specifically in relation to conflict management; Effective problem-solving skills, initiative, pleasant telephone manner, must beable to multi-task including the ability to exercise patience, professionalism, and tact
- Detail oriented with a strong emphasis on quality of work, and accurate data entry skills; Skill in analyzing information, problems, situations, practices orprocedures to resolve discrepancies on students’ account, and to reconcile student account transactions; Effective critical thinking and problem solving to assist the department by identifying opportunities for continuous improvement in current processes and systems
- Ability to handle money, record accounts receivables and payables transactions, and reconcile accounts
- Proficient with MS Office Suite, including Word, Excel and Outlook
- Ability to maintain confidential records and strictly confidential information, and exercise good judgment
- Excellent writing and verbal communication skills necessary
- Ability to work effectively independently or in a team
- Effective organizational skills, ability to prioritize a diverse workload and work under pressure to meet deadlines in a high volume customer service and processing environment
- Demonstrated working knowledge of basic administrative and accounting practices and principles

**Assets (Nonessential)**:

- Bookkeeping courses would be an asset
- Working knowledge of ROSI, and Accounts Receivables and Accounts Payables on AMS-FIS an asset

**To be successful in this role you will be**:

- Adaptable
- Approachable
- Communicator
- Multi-tasker
- Problem solver
- Team player

**Closing Date**: 01/12/2023, 11:59PM ET
**Employee Group**: USW
**Appointment Type**: Budget - Term **(One-year term position)**
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:
**Job Category**: Student Services
**Recruiter**: Stefanie Latham

**Lived Experience Statement

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