Supervisor, Parking Services

3 weeks ago

Kelowna, Canada Indigo Park Canada Inc Full time

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

We are currently seeking an enthusiastic, self-motivated professional to join our Indigo team as Supervisor, Parking Services at the Kelowna Airport. This position will oversee parking operations (valet, parking booth, curbside, and shuttle services). The main accountabilities for this position include supervising and co-ordinating onsite staff to ensure organizational goals, standards and procedures are adhered to. Providing and improving service quality as well as training and mentoring employees, employee recruitment, training and retention.

**Why Join Indigo?**
- We believe in personal and professional development.
- We believe in recognizing and rewarding excellent performance.
- We believe that diversity is a means for success.

**What Would You Be Doing?**
- Responsible and accountable for the operational performance of all services, to ensure they match and/or exceed targets.
- Continuously identify and implement operational best practices
- Adjust and monitoring scheduling based on demand requirements to ensure efficient operational staffing levels
- Ensure delivery of client obligations and promises including day to day service levels, customer experience and quality measures
- Oversee customer relations management to ensure expectations are being met and identify areas for improvement
- Oversee and ensure that all cash and audit procedures are being followed
- Prepare reports, analyze and investigate any discrepancies in a timely manner
- Responsible for assisting with recruitment, training, coaching, mentoring and retention of staff
- Communicate and engage employees to ensure they understand company and client expectations on customer service, problem resolution processes, and products and services offered
- Manage labour costs based on business demands to ensure targets are achieved
- Other ad hoc duties and projects as assigned by management

**What are the Working Conditions?**
- An airport environment is a 24/7/365 operation with constantly changing demands and challenges
- May be required to work various shifts including evenings and weekends
- Sit, stand, and walk for extended periods of time
- Administrative and computer work required

**Shift Available**:

- **10 hour shifts, 40 hours per week.**:

- Wed - 10 am - 8 pm
- Thurs - 12 pm - 10 pm
- Fri - 12 pm - 10 pm
- Sun - 10am - 8 pm

**What Are We Looking For?**
- 1-2 years of experience in a Supervisory/Team Lead capacity
- Demonstrated exceptional customer service skills
- Proficient in Microsoft Excel/Word/Outlook, and Chrome
- Previous customer care, tourism, hospitality and/or food & beverage experience preferred
- Excellent communication and organizational skills
- Strong interpersonal skills with a focus on compassion, articulate conversation, and sincerity
- Highly responsible & reliable, with a professional groomed appearance
- Ability to balance workload with busy and slow times
- Ability to pass a criminal background check and all airport screening processes
- Valid Class 5 drivers license and clean abstract

**What Will Set You Apart?**
- Enthusiasm for on-going learning, coaching, and training
- Results-oriented individual, focused on accuracy, customer relations and employee development
- Exceptional time management and organizational skills
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift

**Experience**:

- Supervisory: 1 year (required)

Licence/Certification:

- Class 5 Drivers' License (required)

Work Location: One location

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