IT Support Specialist

2 weeks ago


Westmount, Canada Cosmetic Physician Partners Full time

CPP is building the premier network of physician-led medical aesthetic clinics in the US. By supporting our clinics with a world-class leadership team, market-leading support services, and an iconic brand experience, we deliver “remarkable” results that improve the lives of our clients and team members.

**POSITION**: IT Support/Specialist

**DEPARTMENT**: CPP Corporate

**JOB SUMMARY**: The IT Specialist’s role is to provide technical support and assistance to the CPP corporate team and partner clinics. This includes troubleshooting, resolving technical issues, and ensuring the smooth operation of our IT infrastructure, both remotely and on-site.

**Responsibilities**:

- Provide technical support to CPP corporate team and partner clinics
- Troubleshoot and resolve technical issues related to our computer systems and software
- Respond to tickets submitted in a timely and efficient manner
- Document technical issues and resolutions in a clear and concise manner
- Provide training and guidance to employees on the use of computer systems and software.
- Continuously improve IT infrastructure by identifying and addressing areas for improvement
- Support CPP team and clinics as necessary when issues arise

**Essential Skills and Abilities**:

- Minimum of 1-2 years experience in IT support or related field
- Experience with Active Directory and Azure AD
- Familiarity with Windows and Mac operating systems and basic networking concepts
- Ability to create and manage user accounts, groups, and permissions
- Knowledge of anti-spam and anti-malware technologies
- Experience with remote desktop software and remote troubleshooting
- Experience troubleshooting and resolving technical issues
- Ability to work independently and in a team environment
- Strong analytical and problem solving skills
- Strong communication and customer service skills
- Flexibility to work on-site as required



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