Parking Enforcement Supervisor

2 months ago

Edmonton, Canada NAIT Full time

**Please Note: This competition is limited to current salaried NAIT staff.**

Reporting to the Manager of Parking Services, the Parking Enforcement Supervisor supervises the parking enforcement officers. Interacting with a wide variety of students, staff, and visitors in the exemplary enforcement of parking and security needs across all campuses. This includes the development and reporting of any events following the policies and procedures implemented and the Alberta legislation for parking enforcement. This includes events and activities that are happening on NAIT campuses.

**Key Responsibilities**:

- Guides the enforcement unit’s culture and sets tone for positive staff interactions with each other and with the campus community
- Following up on customer issues and complaints and facilitating solutions, in collaboration with Parking Services
- Develops, trains, and assigns duties to enforcement officers, oversees daily operations including the oversight of enforcement and safeguarding policies and procedures
- Authorizes enforcement actions
- Completes payroll reporting and safety records for enforcement officers
- Advises NAIT staff, students, and visitors on matters of parking policy and procedure
- Assists in Planning and oversight of special event parking
- Works with internal and external clients to determine event parking needs
- Maintenance and troubleshooting of key parking services equipment ex.) pay stations, iPad, vehicle

**Skills & Abilities**:

- An accreditation, certification and/or demonstrated experience in supervisory or other related human capital/staff development are a requirement. Coursework in workplace culture training is a strong asset.
- Courses or a practical training in standard office computer software (Word, Excel) are necessary. Basic accounting skills are an asset.
- Customer service training or equivalent is required as the position deals with a variety of people from both within and outside the NAIT community daily
- Traffic Management training or a practical training equivalent is an asset. Parking course certification is an asset.
- Interpersonal/interaction skills
- Proficiency in using computers and computer systems such as License Plate Recognition (LPR) system, T2 system, T2 mobile enforcement app, Digital IRIS (parking machine software), mobile payment app (HONK), and Microsoft Office.
- Proper note taking and report writing
- Good oral and written communication skills
- Providing testimony in court, if required
- Understanding of provincial and municipal parking and traffic legislation

**Qualifications**:

- Completion of Grade 12
- An accreditation, certification and/or demonstrated experience in supervisory or other related human capital/staff development are a requirement. Coursework in workplace culture training is a strong asset.
- Courses or a practical training in standard office computer software (Word, Excel) are necessary. Basic accounting skills are an asset.
- Customer service training or equivalent is required as the position deals with a variety of people from both within and outside the NAIT community daily
- Traffic Management training or a practical training equivalent is an asset. Parking course certification is an asset.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

**Remuneration**: $45,780.80 - $56,950.40 annually, plus a comprehensive benefits package. (Classification - Customer Service Rep II).
- This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement._

**Please submit a resume and cover letter to be considered for this opportunity.**

**About NAIT**

We are proud to have been named one of Alberta’s Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

LI-JN1 #LI-Onsite #LI-DNI

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