Associate Director, Systems

3 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:02/02/2024
**Req ID**:35864
**Faculty/Division**: School of Graduate Studies
**Department**: School of Graduate Studies
**Campus**: St. George (Downtown Toronto)

**Description**:
As the Associate Director, Systems and Reporting at the University of Toronto's School of Graduate Studies (SGS), you will be a strategic leader who positively impacts the experience of over 20,000 graduate students, graduate staff and graduate faculty across the University’s three campuses. Reporting to the Director, Student Academic Services, you will be a key member of SGS' leadership team, responsible for providing advice on systems and business processes that underpin implementation of SGS policies, processes and guidelines.

The Associate Director, Systems and Reporting will help shape the graduate student experience by bringing innovative ideas that may improve business processes and service delivery. You will build consensus with various partners to develop and implement technology-based solutions, lead the documentation of functional specifications and test plans, and creation and delivery of training materials and programs. You will manage technical support staff, plan projects and lead teams for day-to-day operations ensuring efficient client services.

As the Associate Director, Systems and Reporting you will provide people leadership, fostering a collaborative working environment for the team of support staff delivering front-line customer support services. You will lead by example to build capacity, support staff and students, and provide leadership in Indigenous, equity, diversity, inclusion, and anti-racism efforts that lead to a greater sense of belonging for all community members.

**Education and Qualifications**

A Bachelor’s degree in the field of computer or data science, or an acceptable equivalent combination of education and experience is required. A graduate degree and experience in graduate education administration and strong knowledge of the University of Toronto policies, governance structure, and organization are assets.

**About Us**

The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership.

SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community.

**Closing Date**:02/29/2024,11:59PM ET
**Employee Group**: Salaried
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:PM 4 - Hiring Zone: $102,763 - $119,892 - Broadband Salary Range: $102,763 - $171,273
**Job Category**: Student Services

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