Operations Supervisor

3 days ago

Bridgewater, Canada Medavie Health Services Full time

Position Type:
Permanent

Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
- NATURE AND SCOPE:

- This is a supervisory position ("management level capacity") responsible to manage staff and systems to meet the performance requirements of the ambulance service in the operational site or area. As a leader amongst field staff, the Operations Supervisor will be responsible for providing clinical guidance and mentoring to staff. Major operational components of this position include supporting both the needs of the staff and the monitoring of the system status in the provision of pre-hospital care, maintenance of the monthly reporting process, and promotion and leadership in policy compliance. Key to this role will be the establishment of service direction, building of staff capabilities, and staff development through the ongoing performance management process.
- Assessing and improving overall service area performance is expected - both current and long
- term to meet company objectives. The overall general role of this position is to direct and control the workforce in a positive manner. A core focus of this position is to develop and enhance healthy, ongoing dialogue with staff.
- Integral with the role is a strong commitment to life-long learning and a desire to advance in a leadership role within the Organization. This supervisory position will take direction from and act in conjunction with the Regional Manager. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the operational area of EMC fully functional while meeting or exceeding customer/patient expectations. The incumbent positively communicates company philosophy and policy so that there is shared realization of the company's goals in the operational area.
- As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
- DUTIES AND RESPONSIBILITIES:

- The position entails, but is not limited to the following:

- Provide clinical support on a daily basis through involvement in medical response and education.
- Support the CQI process by working closely with CDP, Medical Oversight Physicians, and Provincial Medical Director and field paramedics.
- Investigate and report clinical incidents.
- Provide clinical mentoring and leadership.
- Support and participate in pre-hospital research initiatives.
- Lead the operational needs of paramedic field staff on a daily basis.
- Provide system status coverage through Watch Command Unit and ambulance work as needed including response to mass casualty incidents.
- Maintain daily online reporting,
- Receive, investigate and report on all internal and external service inquiries.
- Collaborate with MCC team to oversee ongoing ambulance capacity. Includes management of handoffs, off-load delays, PTU utilization, bariatric u nit utilization, long -haul coordination, and ED backlog and shift over-runs. Also includes supporting a strong feedback loop between field staff and the MCC
- Promote EMC and EHS policy compliance through example, mentoring and coaching.
- Provide ongoing support for the scheduling and call-in and processes.
- Ensure Watch Command Unit is response ready and complies with fleet standards at all times.
- Participate in operation special projects as assigned by Regional Manager.
- Build and maintain a strong relationship with Regional Manager through daily interaction, monthly meetings and regular one-on-one time.
- Attend provincial and regional oper

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