Field Service Intro Representative

1 month ago

Montréal, Canada BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Boeing Canada Operations Ltd**. is seeking **Field Service Intro Representative (FSE)**, reporting to the Field Service Entry into Service and Enhanced Support Manager, working out of the **Montreal, Quebec** office.

The **Field Service Intro Representative** will join Field Service Entry into Service and Enhanced Support team to provide on-site new aircraft model introduction representation & technical support to customers worldwide.

**This position is expected to be with 75% Travel.**

**Position Responsibilities**:

- Utilize multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 787, 737 MAX, or 777 dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
- Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.
- Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.
- Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
- Provide technical & operational product data to Boeing organizations.
- Extensive travel is required; multiple / continuous short-term assignments.
- Requires the ability to communicate effectively with all levels of managements and customers.
- FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
- FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in Montreal, Quebec between assignments.

**Employer will not sponsor applicants for employment visa status.**

**Basic Qualifications (Required Skills/Experience)**:

- 4+ years of experience in 787, 737MAX, 777 and/or other fleet Operations, Systems, Avionics, engineering and/or Flight Test
- Experience with 787, 737MAX, 777 and/or other fleet systems, aircraft ramp environment, airline operations and aircraft troubleshooting
- Must be willing to be on call 24x7 as required to support emergent airline customer requirements
- Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%
- If clearances cannot be granted from the requisite international country, the result may be reassignment, reclassification or termination of deployment
- Ability to travel frequently and obtain associated visas and required immunizations
- Must have advanced knowledge of the English language in both verbal and written communications
- Must be legally able to work in Canada
- Individual must not pose a risk for safeguarding of controlled goods
- Must be eligible to handle US export-controlled data

**Preferred Qualifications (Education/Experience)**:

- Bachelor or higher in Aerospace Engineering and/or Technology related majors, or Airframe & Powerplant (A&P) license, EASA B1/B2 or equivalent
- Experience in 767, 747, 737NG or other legacy models is desirable
- Be able to travel for repeated short-term assignments
- Be willing to accept back to back assignments both foreign and domestic
- Prefer prior experience in a Customer Support organization
- Exhibit an outstanding customer service attitude. Be flexible to changing schedules and requirements
- Possess strong verbal and written communication skills

**Typical Education and Experience**:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

**Relocation**:
**Additional Information**:
When applicable, please also submit a CV or resume written in English.

**Description du poste**:

- (NOTE : Le générique masculin est utilisé sans discrimination et uniquement dans le but d’alléger le texte.)_

**Boeing Canada Operations Ltd.** est à la recherche d'un **Représentant de l'introduction du service sur le terrain** **(FSE)**, sous la responsabilité du Directeur de l'entrée en service et du soutien amélioré du service sur le terrain, travaillant à partir du bureau de **Montréal**, **Québec**. Le **Représentant de l'introduction du service sur le terrain** rejoindra l'équipe d'entrée en service et d'assistance améliorée du service sur le terrain p

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