Communications Advisor

4 weeks ago

Dartmouth, Canada Medavie Blue Cross Full time

Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health. 

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

Job Title:

Communications Advisor

Department:

Talent & Communications

Competition:

87090

Internal/External:

Both

Employment Type:

Full Time, Permenant

Location:

Nova Scotia

Salary:

Competitive Compensation

Reports To:

Sr. Manager Communications & Public Affairs

The Communications Advisor will contribute to the development of internal and external communications strategies that align with Emergency Medical Care’s (EMC) strategic priorities, values and operational goals. This role will support all teams across EMC, providing communications and branding guidance and managing both small and large projects.

Reporting to the Senior Manager, Communications and Public Affairs, the Communications Advisor will work collaboratively with all levels of EMC and Medavie Health Services (MHS). The Communications Advisor will be responsible for creating messages and campaigns that keep employees informed and motivated, as well as help educate the public on the innovations in the emergency health system.

The successful candidate will take a strategic approach to communications tactics and will champion new initiatives. They will be a strong writer who excels in a collaborative fast-paced environment.

Main Responsibilities:

Develop and deliver effective communication strategies to support business initiatives and other operational announcements; creating relevant materials and liaising directly with internal and external business partners.

Oversee writing and editing content for communications channels including (but not limited to) external and internal communications (intranet, newsletters, articles, key messages, speaking remarks, Q&As, social media and liaising directly with internal and external business partners to obtain relevant detail/input.

Develop and manage communications, including content for internal audiences as well as the website, annual reports and social media.

Overseeing implementation of social media strategy and day-to-day tasks for all EMC channels including planning, reporting and mini strategy development.

Support community engagement, strengthening EMC’s reputation in the communities it serves.

Develop and report on key performance indicators for communications activities.

Ensure external communication messages are consistent with internal messages and the communications strategies are complementary.

Develop and deliver effective communication strategies to support business initiatives and other operational announcements; creating relevant materials and liaising directly with internal and external business partners.

Work collaboratively with Medavie and EMC communications colleagues to manage brand and reputation, creating a steady stream of relevant content that is suitable for target audiences.

Supports design and translation requirements for communications and partner relations needs, working with creative services and translation teams.

Provide support for issues management and media relations as needed, including on call coverage.


Required Qualifications:

Post-secondary education in Communications or Public Relations and three to five years experience.

Proven delivery of communications strategies in a fast-paced environment with tight timelines.

Ability to support highly confidential and sensitive subjects/issues in a professional manner.

Team player with a focus on supporting colleagues, trying new approaches and delivering results.

Exceptional written communication skills, including editing, proofreading and attention to detail.

A storyteller with an ability to take complex information and distill into digestible, engaging, informative pieces with the ability to modify writing tone and voice.

Solid time management skills, with the ability to balance multiple priorities and produce materials to meet tight deadlines.

Strong interpersonal, project management and relationship-building skills with an ability to work with multi-partner teams in a fast-paced environment, across locations and operating companies; responds to requests quickly and professionally.

A self-starter and problem-solver who works well independently and as part of a geographically dispersed, virtual team.

Flexible to work outside of normal hours and open to occasional travel.

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

If you are interested in this position and would like to be a part of a high-performing organization, please submit your cover letter and resume.

We thank all applicants for applying, however only those selected for an interview will be contacted.

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