System Administrator

1 month ago

Kingston, Canada IPG Photonics Full time

**Responsibilities**:

- Create and maintain system configuration, and troubleshooting documentation as needed.
- Review all policies and procedures and ensure they are being adhered to
- Provide all level IT support for local and remote sites and be available to support business IT needs off-hours.
- Lead vulnerably mitigation and scheduled system patching cycles.
- Actively claim, triage, and resolve IT tickets and contribute to the teams overall SLA matrixes
- Configure, install, hardware upgrade and review infrastructure systems to ensure their smooth and reliable operation for fulfilling business objectives and processes
- Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices as needed
- Participate in outage/incident bridge calls as needed
- Hands on administrating infrastructure services including but not limited to Microsoft Active Directory, Server Deployment, Citrix, Microsoft Exchange and Office365, Nutanix, VMware, Veeam Backup, SolarWinds, Mobile Iron, Okta any other duties assigned by the manager.
- Coordinate with vendors and other IT personnel for problem resolution
- Perform installation and migration of systems and services at branch locations
- Follow assigned project tasks and commit to timelines
- Provide weekly status update on all assigned projects tasks
- Recognize roadblocks and work to resolve them before they impact schedules
- 3+ years of experience in infrastructure support roles
- 3+ years hands-on experience working with Microsoft Azure or equivalent, Active Directory, Group Policies, DNS, DHCP, LDAP, Windows, and Linux operating systems, Veeam, Microsoft Exchange, Nutanix, VMWare and Monitoring Tools.
- SSL Certificates and Certificate Authorities
- Ability to work independently as well as in a team environment
- Demonstrate a strong understanding of ITIL best practices and experience with an ITSM tool
- Excellent hardware and software troubleshooting experience
- Strong interpersonal, written, and oral communication skills
- Self-motivated and directed, with keen attention to detail
- Proven analytical and problem-solving abilities
- Strong customer service orientation. Ability to verbally communicate complex concepts and address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others
- Experience working in a team-oriented, collaborative environment
- Migration from on-premises Exchange to Office 365
- Experience with SSO, specifically Okta and Azure AD SSO
- Experience with PowerShell scripting
- Knowledge of networking configurations, installation, and maintenance
- Merger and Acquisition experience

Education & Certification
- ITIL, Microsoft, VMWare, Cloud Certifications are a plus

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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