Experienced Referral Coordinator/ Moa

3 months ago

Edmonton, Canada Stratica Dermatology Full time

**OUR COMPANY**

Stratica Dermatology is a specialized dermatology practice that prioritizes excellent patient care. Our facility promotes overall wellness through dermatological services provided by experienced Dermatologist and General Practitioners with a specialization in skin. Stratica Dermatology was founded by Dr. Norman Wasel in 2005 and continues to provide diverse treatment protocols for dermatologic disorders for all age groups.

**PURPOSE**

**REFERRAL COORDINATOR RESPONSIBILITIES**
- Receive referrals electronically from referring clinics.
- Create patient demographic profiles in Juno EMR
- Call patients in a professional and friendly manner to schedule appointment
- Implement appropriate tracking protocol for patients that are not reached via phone during first encounter. Do appropriate follow up to ensure confirmation of appointment is reached prior to appointment.
- Send out electronic communication to referring provider to confirm receipt of referral and subsequent booking of appointment.
- Confirm appointments that are still not confirmed for the next clinic day and ensure doctors schedule are full.
- Monitor cancellations closely to ensure prompt backfilling of openings.
- Send appropriate communication to referring provider to keep them up to date on the status of the referral and booking.
- Ensure referring provider information is accurate in Juno EMR and applicable patient profiles.
- Send out no-show letters to the referring provider should a patient not show up for the appointment.
- Bring forward improvements to the department and contribute to business optimization and referral generation.
- Perform other duties as requested by management and doctors.

**MOA RESPONSIBILITIES**
- Greet clients upon arrival and check them in for their appointment.
- Answer client phone calls
- Issue new patient intake forms and consent forms when needed.
- Run UVB light therapy treatments.
- Perform routine cleaning of UV booths and administration area.
- Go above and beyond to meet client expectations.
- Support doctors and other health care professionals by performing necessary administrative tasks.
- Perform appointment bookings, reminder and follow-up calls.
- Manage Juno EMR patient information database.
- Accept client payments in a professional and confidential manner.
- Ensure reception area is tidy and presentable, with all necessary stationery and material.
- Always maintain a professional environment
- Participate in employee training and customer service training as needed.
- Educate patients on services provided at the clinic.
- Perform other duties as requested by management and doctors.

**QUALIFICATIONS**
- 1+ years of Referral Coordinator experience
- 1+ years of proven clerical or customer service work experience
- Proficient in Microsoft Office Suite programs.
- Excellent communication skills, both written and verbal
- Ability to work as a team and independently.
- Flexible availability, willingness to work weekends and evenings should clinic need.
- Possesses excellent time-management skills.

If you possess the experience, we are looking for please submit your resume and cover letter. Please note that only those selected for an interview will be contacted. We thank you in advance for considering Stratica Dermatology as your potential future employer

**Salary**: From $18.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- Referral Coordinator: 1 year (required)

Work Location: In person

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