Clerk, Document Delivery Services

2 weeks ago

Ottawa, Canada University of Ottawa Full time

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

About the Library

In alignment with the ambitious vision and core aspirations of Transformation 2030, the University of Ottawa Library advances cutting edge research and supports transformative learning by connecting the uOttawa community to expertise, services, collections and technology in a welcoming and supportive environment.

The University of Ottawa Library is composed of 3 main libraries - the Morisset Library (Arts and Science), the Brian Dickson Law Library and the Health Sciences Library - in addition to a number of specialized research collections. It has approximately 150 employees, including 55 librarians, serving the students, faculty and employees of the University.

**Position purpose**:
This is a temporary position to support a special project (Collections Lifecycle Management Project), and will be focused on retrieval, transfer, linking and delinking of documents. The location will be at the library’s Annex (1100 Polytek St), but may also involve work at Morisset Library (65 University Private), as needed.

In the Library Annex (external location of the main campus), participate in the lending of materials requested by internal university users as well as the borrowing and lending of materials for local, national and international interlibrary loan (ILL) libraries.

Match materials transferred to the Annex to make them accessible to patrons and shelves items daily using an elevated cart in a safe manner.

**In this role, your responsibilities will include**:
**Document Delivery/Interlibrary Loan (ILL)**: Searches and locates documents in the Library catalog or Integrated Library Management System (ILMS) to process, ship and track backlogs of requested materials to external libraries or internal University users. Scans and delivers items to internal users and external institutions in accordance with Canadian copyright law, as requested by the ILM system, ensuring complete delivery. Receive and process requested documents for our internal users while adding holds on their library record to automate receipt messages.

**Customer Service**: Act as a resource person for University, regional, national and international library users to answer questions regarding requests, policies, procedures and pricing for document delivery services.

**Document Matching at the Annex**: Assists in programming and printing barcodes for the matching of different areas to replace the barcodes in the MIS.

Participate in the matching of documents of all formats in order to update the existing records in the SIGB, to modify its location, to link and attach it to its new location and to make corrections as required in the SIGB.

**Receiving at the Annex loading dock**: Receive daily deliveries at the Annex loading dock and route the requested documents within the established time frame while distributing the received material to key people in a secure manner.

**Project and Training**: Maintain various statistics required for the network in relation to internal document delivery requests and ILL requests. Participate in other projects assigned by the supervisor and assist in the training of new staff.

**What you will bring**:
Ability to verify, interpret and record data accurately and precisely.
Experience in the use of a computerized system.
Ability to work in a team environment and independently.
Organizational skills, judgment, flexibility and adaptability.
Bilingualism (oral and written).
Valid card for the operation of a lift truck (offered by the University's training department, can be completed upon start of work).

**Key Competencies at uOttawa**:
Here are the require

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