Dealer Services Support Representative

7 months ago


Wetaskiwin, Canada Home Hardware Stores Limited Full time

Home Hardware has an exciting opportunity available for a **Dealer Services Support - Representative**. Reporting to the Supervisor, Dealer Services, you will be responsible for providing fast and accurate operational information and excellent customer support to our Dealers and their staff.

If you are a strong multi-tasker with a focus on providing a professional customer service experience, we would love for you to apply

Please note we have a preference for someone who can accommodate a **9.30am - 6:00pm shift.**

**What you’ll do**:

- Member of a team working in a Call Centre environment using Call Centre Software.
- Assist Dealers with their inquiries on all operational and business needs.
- Offer a concierge service by providing personal assistance to Dealers and Territory Managers.
- Accurate logging of requests through a Customer Relationship Management software
- Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, Dealer orders, order problems, special services offered.
- Assist Dealers with the processing of Special Orders, Courier Orders, and Demand Orders.
- Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
- Generate reports based on requests from Retail Field Teams and Dealers (balance of sales and gross margin report, and Multi-Store Comparison Report).
- Provide operational assistance and information for Dealers on Home’s various Gift Card and Loyalty Card programs.
- Assist Dealers with their Moneris On-Boarding needs and financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.

**What we’re looking for**:

- Knowledge of Home Hardware's systems and services with a commitment to providing excellent service to our Home’s Dealers is required.
- Two to three years’ experience providing excellent support within a customer service role would be an asset.
- Ability to multi-task and adjust to changing needs, with strong problem-solving skills.
- Strong computer and typing skills with excellent communication skills in English are essential.
- Knowledge of Microsoft Office, with prior experience with Oracle, WM, and Home’s internal systems.

**What Home offers**:

- Competitive Salary.
- Annual Incentive/Bonus Program.
- Comprehensive Benefits Program including:

- Health, Dental, Vision, Paramedical, Disability Coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
- Defined Contribution Pension Plan with Company Match, and choice of contribution level.
- Group RRSP.
- Discount from our corporate retail stores.
- WorkPerks© by Venngo discounts.
- Home & Auto Insurance discounts.
- 3-weeks’ vacation to start.
- Personal and sick time.

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP



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