Client Care Specialist
2 weeks ago
Job Description: Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you
As a Client Care Specialist, you’ll be addressing corporate client requests in a timely matter in accordance with their expectations.
**What does your typical day look like?**
- Act as a liaison between the client and operational teams;
- Coordinate the various services that may be necessary to meet client needs;
- Work closely with Account Managers, other departments, as well as providers, in order to gather and provide information to address client requests;
- Handle requests from our diverse portfolio of international corporate clients.
**What skills and experience are we looking for?**
*
Comfort with Microsoft suite of products and adaptable to different tools and technologies;
- Resourcefulness and critical decision-making skills;
- Post-Secondary Education or equivalent;
- Minimum of two years of work experience in customer service;
- Excellent verbal and written communication skills in German and English, French is an asset.
We offer you:
- Global Excel offers more than a position;
- We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
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