Client Care Specialist

2 weeks ago

Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you looking for an adventure? Are you interested in working in a multilingual, dynamic, and friendly environment that encourages personal and professional development? We would love to meet you

You will be responsible for ensuring that corporate client requests are addressed in a timely manner in accordance with client expectations. This is done by either acting as a liaison between the client and operational teams or coordinating the various services that may be necessary to meet client needs. Responsibilities include working closely with Account Managers, other departments, as well as providers, to gather and provide information to address client requests. This position involves handling requests from our diverse portfolio of international corporate clients.

**What does your typical day look like?**
- Ensure client requests are handled effectively, efficiently and that activities are coordinated with operational teams, providers, suppliers, or other various sources as required to meet the client’s needs;
- Develop strong working relationships with operational teams and Account Management while sharing feedback, knowledge, or opportunities when applicable;
- Oversee claims activities and resolution while providing expected level of Customer Experience;
- Provide relevant and timely updates both internally and externally;
- Provide quality of service as related to role specific activities;
- Escalation of complex cases, process breakdowns, client complaints, or efficiency enhancement opportunities;
- Other tasks as assigned.

**What skills and training do you need?**
- Work on a full-time position Monday through Friday between 7am to 5pm;
- Post-Secondary Education or equivalent;
- Minimum of two years of work experience in customer service;
- Excellent verbal and written communication skills in English required, additional verbal and written communication in French, Spanish, or German would be considered an asset;
- Knowledge of healthcare services and medical billing practices;
- Comfort with Microsoft suite of products and adaptable to different tools and technologies;
- Ability to work independently, organize, prioritize, and multi-task;
- Resourcefulness and critical decision-making skills;
- Excellent interpersonal skills and professional written and spoken communication.

We offer you:

- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:

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