Customer Service Representative
3 months ago
Job Description: Job Summary:
Interacts with a company’s customers to provide them with information to address inquiries regarding products and services
Primary Responsibilities:
- Deal with and help resolve any customer complaints.
- Responsible to handle all complaints in accordance with the company’s guidelines and policies.
- Representatives may attempt to solve the problems or at least propose some solutions.
- Responsible to send customers their replacement products or reverse erroneous fees.
- Responsible to function like gatekeepers, getting information on the problem and passing it along to someone else to solve.
- Responsible to validate that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied when he hangs up the phone.
Comments for Suppliers: Potential to convert employee to full-time eventually
Pay: $19.00-$20.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Manufacturing: 1 year (required)
Work Location: In person
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