Client Service Coordinator I

3 weeks ago


Edmonton, Canada Bayshore HealthCare Full time

**_2 Full Time positions available from 8:00-4:00 with alternating weekends, if needed. 1 Year Contract._**

Bayshore Home Care Solutions, a division of Bayshore Healthcare is a community health care provider full of heart. We believe in creating special moments for our patients each and every day whether at the bedside, on the phone or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality of life, dignity, and independence of all Canadians by providing customized care solutions for our patients. These are the moments that inspire, change, and encourage us, we call this the Bayshore difference. Bayshore Healthcare is a 24-hour operation to allow for complete care coverage for our patients and staff.

The Intake Coordinator (IC) is a pivotal role in advancing branch operations. Working in a fast-paced environment, the IC manages the end-to-end intake process to support the branch in advancing its service delivery targets.
- DUTIES AND RESPONSIBILITIES- Responsible for intake of the patient including receiving and processing the referral; creating patient chart in the EMR (Procura) based on the information within the referrals
- Continuously monitoring and respond to (accepting and rejecting) service offers being received within the allocated timeframe
- Ensure all relevant reports, assessments and notes are received and uploaded into the EMR
- Review received service needs and information in consultation with branch Supervisors and/or funder for completeness
- Support in coordination of initial service plans
- Complete data entry and maintain accurate documentation within the EMR, as assigned
- Collaborates with internal and external administrative and clinical staff, as required
- Maintains confidentiality of patient and corporate information and discusses only with appropriate Bayshore personnel
- Support in advancing branch and organizational performance indicators
- Participate in proactive Health & Safety activities while performing all duties. Report any known and potential Health & Safety risks or concerns
- Support the delivery of organizational programs, as appropriate, including quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
- Participate in internal and/or external continuing education activities- Adhere to Bayshore Policies and Procedures
- Complete other tasks, as required

Job Qualification
- Minimum - Secondary School Diploma or equivalent
- Demonstrated customer service and communication skills, preferably in healthcare or other high-paced customer service environment
- Excellent computer skills (Microsoft office, internet, EMR)
- Ability to prioritize and handle multiple demands in a fast-paced environment
- Proven organizational and teamwork skills
- Able to work independently and prioritize workload
- Positive work and attendance performance essential
- Strong interpersonal skills including demonstrated ability to build rapport and connections
- Willingness to learn

STANDARDS OF PERFORMANCE
They must demonstrate ongoing competency in completing all expected duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.



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