Analyst - Billing and Settlements

2 weeks ago

Markham, Canada Metergy Solutions Inc. Full time

bout Metergy Solutions Inc. (“Metergy”)

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Position Summary
The Billing and Settlement Analyst is responsible for participating in the completion of tasks required to meet Key Success Indicators and Objectives within the US Billing department. This position is primarily responsible for ensuring accuracy and completeness of billing for the resident and ensuring timely and accurate processing of Client Remittances and reporting. This role establishes strong, positive relationships with the assigned Property Managers and clients. Success in this role requires excellent client service through proactive communication, timely billing and reporting, facilitation of Client requests and working across Metergy to resolve any inquires.

**Accountabilities**:

- Processing Client Remittances within the established SLA’s while maintaining a high quality standard
- Ensuring resident bills are accurate and generated in accordance to the established bill cycles
- Ensuring that any new accounts are set up for Billing & Settlements processes including the set-up and maintenance of account fees and credits.
- Resolving and closing exceptions while identifying areas of improvement in the operational process to prevent future exceptions
- Client facing to help educate and resolve client reconciliations requests or billing investigations from clients.
- Working with external clients including Property Owners/Mangers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
- Making recommendations, executing and testing changes, improvements and controls to the Billing & Settlements processes
- Handling client escalations while proactively seeking ways to help improve NPS.
- Performing other duties in the Billing department as assigned.
- Canceling and re-billing corrections
- Completing move in and move out field activities in the Billing system when required. Ensuring resident data is flowing from the Property management system
- Processing payments, adjustments, deposits and any exceptions in a timely and accurate manner.
- Managing and updating rates for the assigned buildings
- Provide tailored reports for the client when requested
- Act as client Advocate with other departments
- Participate in special projects and initiatives as assigned
- Create and deliver a high volume of accurate and on-time monthly invoices to our submetering clients.
- Maintain detailed and accurate records of billing activities
- Ensure timely resolution of all inquires

**Qualifications**:

- Ability to manage conflict
- University Degree or Business Administration Certificate or related equivalent experience
- Minimum 3 year experience in Billing Operations
- Utility, Telecom Industry Experience is an asset
- Detail oriented, analytical and inquisitive
- Strong team player with interpersonal skills that can create and maintain key partnerships between internal clients and external clients at all levels including Residential Customers, Property Managers, Accountants and Executives.
- Highly motivated, pro-active, a flexible professional with the ability to adapt to a complex and vastly-changing environment.
- Works well under pressure, can work independently/self-manage, fast learner and meet tight deadlines
- Must be flexible to work on multiple tasks while working with challenging deadlines.
- Ability to build effective relationships with clients and internal staff
- Strong critical thinking, decision making and analytical skills
- Excellent written and verbal skills

Metergy team members are required to be fully vaccinated against COVID-19 in accordance with Metergy’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metergy.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

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