Account Analyst
2 weeks ago
Account Analyst (Bilingual) page is loaded Account Analyst (Bilingual)
Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Aviva Canada is looking for Bilingual Call Centre Billing Representatives to support our contact centre and insurance branches, handling approximately 25-30 inbound calls per day.
Call Centre Hours are Monday-Friday 8 am-8 pm
Shifts (7.5 hours per day) will fluctuate within these Call Centre hours
Candidates must be flexible and reliable to work rotating shifts, which include evening shifts to 8 pm
Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre and Insurance Branches
~40% of position will be answering billing telephone inquiries in a professional, timely and courteous manner (approx. 60% of position will support the Sales Centres and Insurance Branches with accepting and processing payments and maintaining billing of client policies (note: no collections responsibilities in this position)
1-2 years’ call centre experience
~ Billing/credit experience is an asset, but not required
~ Excellent telephone manner and interpersonal skills
~ Strong/accurate Data Entry Skills and ability to talk and type while navigating screens
~ Proficient in Windows applications
~ Specifically MS Excel and MS Word
Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment, you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. We help our 18 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.
So, we’re passionate about helping our 22,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
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