Customer Service and Sales Representative

3 weeks ago


Oakville, Canada Mahogany Canada Full time

Responsibilities:

- Assist customers with inquiries, orders, and product information.
- Upsell products and services to maximize sales opportunities.
- Analyze customer needs and recommend appropriate solutions.
- Enter and update customer information in the database accurately.
- Resolve customer complaints and ensure customer satisfaction.
- Communicate effectively with customers to ensure a positive experience.
- Will be required to represent the company at trade shows in-person.
- Possibility of travel to U.S. trade shows depending on performance.

**Skills**:

- Proficiency in English is required. French and additional languages are seen as a bonus.
- Strong customer service skills with a focus on building rapport
- Ability to upsell products and services effectively
- Excellent phone etiquette and communication skills
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Basic computer skills are required.

This is an exciting opportunity for individuals who are passionate about providing exceptional customer service. If you have the skills and qualifications listed above, we would love to hear from you

Pay: $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Oakville, ON L6H 2H1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2024-05-10



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