Responsable Des Opérations Commerciales/ Sales

2 weeks ago

Halifax, Canada IQVIA Full time

**Job Overview**
50% of the role is to ensure overall client satisfaction as prerequisite for further successful business development and 50% of the role is to secure and grow our base business revenue.

**Essential Functions**
- Under some guidance, coordinates IQVIA sales, consulting, service and business line activity to ensure that client needs are met by following an account plan to achieve IQVIA budget and client satisfaction targets.
- Client Service
- Represents IQVIA to the client and the client to IQVIA in all service and sales related activity
- Manages basic to complex (approximately 3 to 5) accounts
- Builds client relationships across the client organization, from Business Insiders to Senior Executives
- Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
- Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality
- Sales
- Secures renewal contracts
- Develops a tactical and strategic understanding of the client’s business issues, and recommends a compelling solution using appropriate IQVIA products and services
- Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
- Under some guidance, develops strategy for expanding scope of existing contracts and identifying new business and win back opportunities

**Qualifications**
- High School Diploma or equivalent required
- Two (2) to five (5) years relevant sales or account management experience and/or solution sales management experience (preferred)
- Widespread knowledge of IQVIA offerings, client account management, IQVIA information solutions/consulting services portfolio, and the pharmaceutical industry
- Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace and Industry Knowledge, Negotiating Skills, Relationship Building Skills, Servicing Skills
- IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or _disability. Accommodations_ for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you._

**Vue d’ensemble du poste**
50 % du rôle consiste à assurer la satisfaction globale des clients comme condition préalable à un développement commercial réussi, et 50 % du rôle consiste à sécuriser et à accroître nos revenus commerciaux de base.

**Responsabilités essentielles**
Sous certaines directives, coordonne les activités de vente, de conseil, de services et de secteur d’activité d’IQVIA pour garantir que les besoins des clients sont satisfaits en suivant un plan de compte visant à atteindre les objectifs de budget et de satisfaction des clients d’IQVIA.

**Service client**:

- Représente IQVIA auprès du client et le client auprès d’IQVIA dans toutes les activités liées aux services et aux ventes
- Gère les comptes, allant de basiques à complexes (environ 3 à 5)
- Établit des relations avec les clients au sein de l’organisation cliente, des sources internes aux cadres supérieurs
- Résout les problèmes de service de 1re ligne et coordonne les problèmes de support de 2de ligne avec les équipes de services
- Assure des examens approfondis des services et des enquêtes sur les transactions afin que les accords de service, les spécifications des contrats et les livrables des produits répondent aux spécifications des clients, y compris en termes de rapidité et de qualité.

**Ventes**:

- Sécurise les contrats de renouvellement
- Développe une compréhension tactique et stratégique des problèmes commerciaux du client et recommande une solution convaincante en utilisant les produits et services IQVIA appropriés.
- Coordonne le développement commercial et les activités de service avec le directeur de compte, les spécialistes des ventes, du conseil et des services pour valider les opportunités d’atteindre les objectifs de plan de compte, de revenus et de satisfaction client.
- Sous certaines directives, développe une stratégie pour élargir la portée des contrats existants et identifier de nouvelles opportunités commerciales et de reconquête.

**Diplômes et expérience requise**
- Diplôme d’études secondaires ou équivalent requis
- Deux (2) à cinq (5) années d’expérience pertinente en vente ou en gesti

  • Sale Representative

    13 hours ago

    Halifax, Canada Velocity Sales Group Inc Full time

    **Sales Representative** - Velocity Sales Group Inc. Are you looking to gain hands-on experience in sales and marketing? Velocity Sales Group is a sales and direct marketing company. We focus on B2B and B2C sales for residential business services. We're actively seeking individuals who are motivated, possess an entrepreneurial spirit, and showcase...

  • Sale Representative

    2 weeks ago

    Halifax, Canada Velocity Sales Group Inc Full time

    **Sales Representative** - Velocity Sales Group Inc. Are you looking to gain hands-on experience in sales and marketing? Velocity Sales Group is a sales and direct marketing company. We focus on B2B and B2C sales for residential business services. We're actively seeking individuals who are motivated, possess an entrepreneurial spirit, and showcase...

  • Responsable Du Traitement, Opérations

    3 days ago

    Halifax, Canada Symcor Inc. Full time

    Au sujet de Symcor Grâce à ses normes de sécurité exceptionnelles, Symcor soutient le secteur bancaire, le secteur de la gestion des biens, le secteur des télécommunications, des assurances, des salaires et des marchés des services publics en mettant en place ses solutions de traitement des paiements (COR.PAY), de communication et d’expériences...

  • Junior Sales Consultant

    1 week ago

    Halifax, Canada Velocity Sales Group Inc Full time

    **Junior Sales Consultant - Velocity Sales Group Inc.** Are you looking to gain hands-on experience in sales and marketing? Velocity Sales Group is a sales and direct marketing company. We focus on B2B and B2C sales for residential business services. We're actively seeking individuals who are motivated, possess an entrepreneurial spirit, and showcase...

  • Junior Sales Consultant

    2 weeks ago

    Halifax, Canada Velocity Sales Group Inc Full time

    **Junior Sales Consultant - Velocity Sales Group Inc.** Are you looking to gain hands-on experience in sales and marketing? Velocity Sales Group is a sales and direct marketing company. We focus on B2B and B2C sales for residential business services. We're actively seeking individuals who are motivated, possess an entrepreneurial spirit, and showcase...

  • Field Sales Representative FT/PT

    Found in: Whatjobs CA C2 - 2 weeks ago

    Halifax, Canada Kognitive Sales Solutions Full time

    Kognitive Sales Solutions is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the iconic Canadian brands. Here at Kognitive Sales Solutions, you have the ability to write your own...

  • Field Sales Representative FT/PT

    Found in: Appcast CA A2 P - 1 week ago

    Halifax, Canada Kognitive Sales Solutions Full time

    Kognitive Sales Solutions is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Financial Sales Representative, you will be educating and offering Financial Products on behalf of one of the iconic Canadian brands. Here at Kognitive Sales Solutions, you have the ability to write your own...

  • Gestionnaire, Opérations de Levée Et de Livraison

    3 days ago

    Halifax, Canada Canada Post - Postes Canada Full time

    Numéro de la demande d’emploi : 170871 Fonction administrative : Opérations de livraison Ville principale : Halifax Emplacement(s) supplémentaire(s) : Dartmouth Province : Nouvelle-Écosse Type d’emploi : Temps plein Statut d’emploi : Permanent Exigences linguistiques : Anglais essentiel Classification et niveau d’employé : CPMGA02 Nombre de...

  • Coordonnateur(Trice) Des Opérations de La Réserve

    12 hours ago

    Halifax, Canada Parcs Canada Full time

    Parcs Canada - Unité de gestion de la Nouvelle-Écosse continentale Halifax (Nouvelle-Écosse) EG-04 63 720 $ à 77 523 $ (Salaire en cours de révision.) Découvrez le Canada en vous joignant à l’Agence Parcs Canada ! Page Web de Parcs Canada **Date limite : 28 mai 2023 - 23 h 59, heure du pacifique** **Qui est admissible**: Toutes les personnes...

  • Responsable des commandites

    Found in: beBee jobs CA - 2 weeks ago

    Halifax, Nova Scotia, Canada Canadian Cancer Society Full time

    Détails du rôleEn tant que bénévole leadership, vous ferez partie de nos comités organisateurs composés de 10 à 15 bénévoles qui travailleront au fils des mois afin de nous aider à organiser nos événements de collecte de fonds. En fonction des besoins de votre communauté, les rôles disponibles peuvent inclure la direction d'un comité, la...

  • Responsable de Cuisine

    2 days ago

    Halifax, Canada Bâton Rouge Grillhouse & Bar Full time

    **Nature du travail**: Les responsables cuisine planifient et dirigent les activités reliées à la préparation et à la cuisson des mets et occupent les mêmes fonctions que les cuisiniers. **Fonctions principales**: Planifier et diriger les activités reliées à la préparation et à la cuisson des aliments; S'assurer que la qualité des aliments est...

  • Chef de Projet Centre de Contrôle Bilingue

    2 days ago

    Halifax, Canada MOBIA Technology Innovations Full time

    Télétravail - Canada MOBIA Technology Innovations est une société d'intégration de systèmes qui comptent plusieurs unités commerciales : Services à large bande et sans fil, services gérés, solutions d'infrastructure, cyber-sécurité et services de transformation numérique. MOBIA offre ses services travaillant avec des fournisseurs de services,...

  • Responsable des commandites

    Found in: beBee S CA - 2 weeks ago

    Halifax, Canada Canadian Cancer Society Full time

    Détails du rôle En tant que bénévole leadership, vous ferez partie de nos comités organisateurs composés de 10 à 15 bénévoles qui travailleront au fils des mois afin de nous aider à organiser nos événements de collecte de fonds. En fonction des besoins de votre communauté, les rôles disponibles peuvent inclure la direction d'un comité, la...

  • Sales Professional

    13 hours ago

    Halifax, Canada Master Promotions Ltd. Full time

    **Master Promotions Ltd.** is currently seeking an organized, driven, and result-oriented individual to join our team as a **Sales Professional**. **Our Company** **The Role** Sales Professionals at Master Promotions are instrumental in driving the success of our diverse portfolio of events. Working closely with Show Managers, your primary responsibility...

  • Sales Professional

    13 hours ago

    Halifax, Canada Master Promotions Ltd. Full time

    **Master Promotions Ltd.** is currently seeking an organized, driven, and result-oriented individual to join our team as a **Sales Professional**. **Our Company** **The Role** Sales Professionals at Master Promotions are instrumental in driving the success of our diverse portfolio of events. Working closely with Show Managers, your primary responsibility...

  • Sales Intern

    Found in: Whatjobs CA C2 - 1 week ago

    Halifax, Canada Ascent Halifax Full time

    About Us: Join Ascent, a marketing and sales agency specializing in driving sales and brand awareness for major retailers and non-profit organizations. Be part of a dynamic team and kickstart your career in sales with our comprehensive internship program! Position Overview: As a Sales Intern at Ascent, you'll have the opportunity to learn from industry...

  • Sales Intern

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Halifax, Canada Ascent Halifax Full time

    About Us: Join Ascent, a marketing and sales agency specializing in driving sales and brand awareness for major retailers and non-profit organizations. Be part of a dynamic team and kickstart your career in sales with our comprehensive internship program!Position Overview: As a Sales Intern at Ascent, you'll have the opportunity to learn from industry...

  • Sales Intern

    Found in: Appcast CA A2 P - 1 week ago

    Halifax, Canada Ascent Halifax Full time

    About Us: Join Ascent, a marketing and sales agency specializing in driving sales and brand awareness for major retailers and non-profit organizations. Be part of a dynamic team and kickstart your career in sales with our comprehensive internship program!Position Overview: As a Sales Intern at Ascent, you'll have the opportunity to learn from industry...

  • Sales Representative

    2 days ago

    Halifax, Canada Ecoline Windows Full time

    **Ecoline Windows, a leading company in the Windows and Doors installation market is seeking Sales Representative/Project Manager committed to the company's success. We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners.** The position is commission-based offering compensation for results...

  • Sales Associate

    1 week ago

    Halifax, Canada Snover Fashion & Fragrances Inc Full time

    Job Responsibilities: Engage customers in a courteous and professional manner, providing exceptional service and assistance. Assist customers in selecting products, offering advice and recommendations based on their preferences and needs. Process transactions accurately and efficiently using the point-of-sale system. Maintain a clean and organized store...