Director, Global Business Analysis

3 days ago

Canada Nordia Full time

Overview:
Every day, thousands of Nordia representatives deliver solutions and build trust with our professional partners' customers across Canada.

Our Business Analysis team is looking for a Director of Global Operational Analysis to support Nordia's operations in Canada and the Philippines **(hybrid position available at our Laval headquarters)**.

In this position, you will lead a team responsible for analyzing the company's key performance indicators. You'll stay at the forefront of the trends shaping our business markets, and produce recommendations essential to Nordia's decision-making and growth.

Take up motivating challenges every day as part of a dynamic and passionate team Enjoy a host of benefits, including a comprehensive benefit plan for you and your family, competitive compensation, and more. Our offices are modern and offer excellent amenities.

**Responsibilities**:
You will act as direct support to the **Senior Vice President Finance and Chief Financial Officer**. You will be responsible for the strategic leveraging of data and analytics to improve operational efficiency and the customer experience:

- Supervise the analysis of key performance indicators (e.g. attendance, productivity); synthesize information; make recommendations to improve performance and operational processes.
- Conduct market studies and exploit information essential to the development of our activities.
- Quantify the impact and monitor the progress of action plans and projects implemented.
- Build and deliver executive presentations (weekly business reviews).
- Lead your team in analyzing operational dashboards at all levels of the organization, identifying performance variability and addressing outliers.
- Measure compliance of operational processes and ensure the success of coaching efforts.
- Identify process gaps and develop a business case to address them.
- Collaborate with multiple internal departments and cross-functional teams to improve operational performance processes.
- This position requires occasional travel abroad.

Qualifications:

- You are a team player with a high sense of integrity. You have demonstrated your ability to influence and mobilize a team around a project.
- You have in-depth knowledge of performance management.
- You have the necessary flexibility and proactivity to respond to business priorities in a fast-changing environment.
- You are curious and persevering by nature. You are a problem solver.
- You are comfortable working in a matrix environment.
- You have the ability to exploit data effectively, perform root cause analysis and resolve the source of problems.
- You are able to convey complex information and recommendations in a clear and concise manner to the various project stakeholders.
- You have excellent presentation, written and verbal communication skills. Fluency in French and English is essential, given the international context of our teams.

**Why Nordia?**

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.

Want to learn more about our career opportunities and what makes Nordia the best place to work?** **Click here** **to find out

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