Collection Advisor

1 week ago

Montréal, Canada Banque Nationale du Canada Full time

Do you have experience in collection, settlement or financial risk? Join our call centre team and come live your ambitions. Through your friendly approach and the quality of your advice, you'll provide clients with a personalized experience and solutions to address their requests.

**Your benefits**

Upon hiring, you’ll be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Reimbursement of tuition fees
- Possibility of working remotely based on operational needs
- Annual salary review
- Preferential banking services and discounts from many of our partners
- Health and wellness program, including many benefits
- Flexible group insurance
- Pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Community involvement program
- Telemedicine and virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

**Your role**
- Respond to and contact clients with delinquent files
- Advise clients and help them correct the risk situation
- Offer customized solutions to address their requests
- Listen to clients’ needs and resolve often complex situations
- Ensure individual and group accountability for the sector’s results
- Ensure adherence to compliance and risk management rules

**Your work schedule**

The High-Risk Loan Management Unit is open Monday to Thursday between 8:30 a.m. and 5:00 p.m. and Friday between 8:00 a.m. and 4:30 p.m. (Working hours until 6pm - 2 days a week). We offer a full-time work schedule of 37.5 hours per week.

**Your training and career development**

You’ll begin with on-the-job training followed by specialized online continuous training. During this period, you’ll become acquainted with your colleagues, learn about your role, our products and technologies, and better understand how your role can evolve.

We encourage our employees' development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

**Your team**

Our team values passionate people and bold ideas. We work together to ensure our clients can meet their objectives and our colleagues can do what they love. We rely on our colleagues to share knowledge and help each other.

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback is encouraged.

**Required competencies**
- College diploma (DEC) or equivalent
- Customer service experience, inclusive attitude and openness to diversity
- Positive attitude and strong empathy for clients
- Our positions require French/English bilingualism, as the sector serves French and English speaking clients.
- Obtain your Mutual fund representative (MFR) licence - You will have 6 weeks to obtain your mutual fund representative (MFR) licence and will be fully reimbursed when you complete it.

**Preferred competencies**
- Discipline, commitment to teamwork and interest in learning
- Interest in technology and skilled in sharing knowledge
- Ability to adapt to various situations

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that's accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during our initial conversations.

Are you ready to live up to your ambitions?

**Job Types**: Full-time, Permanent

**Salary**: $44,000.00-$66,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Question(s) de présélection:

- Are you legally authorized to work in Canada?

Expérience:

- Collection, Settlement OR portfolio management: 1 an (Obligatoire)

Langue:

- Anglais (Souhaité)
- Français (Souhaité)

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