Customer Experience Coordinator

2 weeks ago

Burlington, Canada StressCrete Group Full time

**Customer Experience Coordinator - StressCrete Group Burlington**

**Who we are at StressCrete Group**

As North America’s premier street lighting infrastructure company, we have been the industry leader for over 60 years, specializing in spun concrete poles, metal poles, and outdoor decorative LED lighting. However, StressCrete Group is more than just lights and poles, we are forming the foundation for the smart cities of tomorrow, by integrating 5G

Telecommunications equipment and EV chargers into our existing products.

Headquartered in Burlington, Ontario, with facilities across North America and over 450 employees, we have grown steadily and are continuing this growth with a dynamic that stays true to our family culture and values. We are a family business that operates by the core values of honesty, integrity, compassion, and respect
- our purpose is to better the lives of our employees, their families, our customers, and the communities we service.

**What makes us different**
- **Culture, opportunity, and growth**_**.** Our open and respectful culture allows for access to management from all levels. We have an aggressive growth strategy and provide a challenging environment; and in return you will be provided with the opportunity to take your career to new heights.

**Your Career**

We currently have an opening in our **Burlington, Ontario** office for a highly motivated individual with a strong work ethic to join our inside sales team in the role of Customer Experience Coordinator.

This is an excellent opportunity for an individual to work with the local operations and within the larger customer experience team to improve processes and to grow within the company.

**Your Impact**

The Customer Experience Coordinator is responsible for:

- Processing new sales orders accurately and within a timely manner
- Data entry of sales information into our ERP system
- Coordinating and working seamlessly with our engineering and outside sales departments to ensure all required drawings and order information is complete and accurate
- Assisting with information requests requiring research within our internal database
- Compiling final order packages for release to the production team
- Responding to all customer inquiries in a professional and timely manner
- Supporting various departmental initiatives and projects

**Your Experience**
- Post-secondary education in Business Administration, Sales, or a related field
- Minimum 2 years of customer service experience required
- Excellent attention to detail and commitment to a high degree of accuracy
- Highly approachable individual with strong administrative skills
- Demonstrated ability to work with others in a fast-paced environment
- Proactive problem-solving and critical thinking skills
- Strong time management skills
- Excellent verbal and written communication skills
- Demonstrated ability to work with MS Office Suite of products

**This Job is for You if**

You are looking to work in a non-corporate family environment, where your efforts are rewarded and appreciated across the company. We have a flat organizational structure allowing you to have the opportunity to interact with all levels of management within the organization. We are looking for the future leaders of our company to have lifelong, challenging careers - the only limit to your growth are the limits you put on yourself.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

**Commitment to Accessibility**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Burlington, ON

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