Service Leader

3 weeks ago

Toronto, Canada Shangri-La Hotels Full time

Shangri-La Toronto

Reporting to the Director of IT and Hotel Manager, the IT Assistant Manager will assist with maintenance, administration, and delivery of support services to all technology users in the hotel, ensuring technology is used for optimum efficiencies, maximizing Colleague, Guest and Owner satisfaction.

With high integrity, strive to provide a 5 Star experience to guests and colleagues, while providing

Shangri-La hospitality from caring people in all interactions.

Continuously review user, hotel, vendors and industry needs for new opportunities to use technology to improve efficiency and service, including available software upgrades.

Provide support to all hotel users of Shangri-La hotel, Toronto and Shangri-La systems, hardware, software, networks and provide reasonable solutions to user challenges and concerns.

Assist with diagnosing, troubleshooting and resolving communication, hardware and operating system problems; and monitoring system security procedures, ensuring minimum downtime/inconvenience.

Assist with completing and maintaining system backups, integrity of tapes and archives, ensuring proper controls are in place to safeguard systems and data.

Assist with auditing and managing technology assets and maintain accurate, up-to-date inventory of all products, warranties and licenses, make support calls if required and perform periodic preventative maintenance to ensure product reliability and availability.

Ensure compliance to all hotel policies, procedures, programs especially software licensing agreements which must be maintained an orderly system.

Maintain positive communication with all departments in the hotel, interacting with colleagues as internal customers and stay well informed of major hotel activities.

Undertakes other ad hoc related responsibilities, as required.

**The following is considered mandatory for this position**:
Results driven - Self-motivated, high initiative, ability to work with mínimal supervision.

Problem Solving - Able to easily diagnose technical problems, work calmly in a fast-paced high pressure environment, prioritize, troubleshoot, respond to changing business requirements and escalate issues as needed for problem resolution.

Organizational skills - Able to manage multiple needs/tasks in an organized, efficient, methodical and thorough manner especially at pre-opening stage, demonstrating superior administrative and time management skills.

Internal customer service excellence - User focused, attention to detail with regards to client satisfaction, strive for service excellence in all relationships, some which require high levels of patience, tact and diplomacy.

Emotional maturity - Internally proud, outwardly gracious and humble, a genuine ability to demonstrate Shangri-La core values of respect, sincerity, helpfulness, courtesy and humility.

Coaching - Fosters a climate of continuous learning, growth and improvement including training appropriate Guest Service colleagues or hotel guests’ problem resolution, able to share learning of technical concepts to non-technical users.

Ethical conduct and responsibility - Fulfills responsibilities with the highest integrity, ethics and professionalism.

**Other Requirements**:
Minimum 1 year work experience in IT industry - preferably in a similar capacity/hospitality environment

Flexible schedule is required based on operational needs

Must be legally entitled to work in Canada.

  • Service Leader

    2 weeks ago

    Toronto, Canada Chipotle Mexican Grill Full time

    **Service Leader** **Description** **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • Service Leader

    7 days ago

    Toronto, Canada Chipotle Mexican Grill Full time

    **Service Leader** **Description** **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • Service Leader

    6 days ago

    Toronto, Canada Chipotle Full time

    Service Leader (23018516) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...

  • Service Leader

    2 weeks ago

    Toronto, Canada Chipotle Full time

    Service Leader (24007831) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...

  • Service Leader

    3 days ago

    Toronto, Canada Chipotle Full time

    Service Leader (24014646) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...

  • Service Leader

    2 weeks ago

    Toronto, Canada Chipotle Mexican Grill Full time

    Service Leader () Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...

  • Operations Leader, Food Services

    1 month ago

    Toronto, Canada St. Joseph's Health Centre Full time

    The Nutrition Services department is dedicated to providing excellent nutritional care, quality meals to our patients, and creating an exceptional learning environment for our students. The primary responsibility of the Operations Leader - Food Services is to provide leadership, expertise, and support to all staff under their supervision. Operations Leaders...

  • Operations Leader, Food Services

    1 month ago

    Toronto, Canada St. Joseph's Health Centre Full time

    The Nutrition Services department is dedicated to providing excellent nutritional care, quality meals to our patients, and creating an exceptional learning environment for our students. The primary responsibility of the Operations Leader - Food Services is to provide leadership, expertise, and support to all staff under their supervision. Operations Leaders...

  • Service Leader

    3 days ago

    Toronto, Ontario, Canada Shangri-La Hotel Full time

    Shangri-La, Toronto Working with the Finance Manager, participate in the development, implementation, and administration of all Financing functions. Primary Responsibilities:With a high level of integrity, creativity, and personal commitment to service excellence, inspire an emotional sense of gracious hospitality through personal professionalism,...

  • Service Team Leader

    2 weeks ago

    Toronto, Canada Aggreko, LLC Full time

    Around the world, people, businesses and countries are striving for a better future. A future that needs power and the right conditions to succeed. We’re the people who keep the lights on and control temperature. We are hiring immediately for full time Service Team Leader, for our Toronto, CA location a role that is critical in making sure our customers...

  • Group Services Shift Leaders

    1 month ago

    Toronto, Canada Geneva Centre for Autism Full time

    **Group Services Shift Leaders** Contract Duration - One Year Hours of Work: Part Time, Evenings and Weekends Do you have experience working with individual with Autism in a respite or recreational setting and want to empower our clients to fully participate in their communities? If so, we encourage you to apply. **About Us** Geneva Centre for Autism...

  • Group Services Shift Leaders

    1 week ago

    Toronto, Canada Geneva Centre for Autism Full time

    Contract Duration - One Year Hours of Work: Part Time, Evenings and Weekends Do you have experience working with individual with Autism in a respite or recreational setting and want to empower our clients to fully participate in their communities? If so, we encourage you to apply. The Role: Shift Leaders provide direct support to Children, Youth and Adults...

  • Regional Leader

    6 days ago

    Toronto, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Regional Leader. A successful applicant will be instrumental in the business setup and service optimization through...

  • Service Leader

    1 week ago

    Toronto, Ontario, Canada Shangri-La Hotel Full time

    Shangri-La, Toronto Through consistent application of Shangri-La's Core Practices and effective hands-on management, leadership and direction, ensure the highest quality standards of the Banquet operations; maximizing the balance between Colleague, Guest and Owner satisfaction. With high integrity, ensures a 5-Star experience to guests and leads Colleagues...

  • Operations Leader, Volunteer Services

    4 weeks ago

    Toronto, Canada Providence Healthcare Full time

    **Summary**: The Operations Leader for Volunteer Services will provide stability to the organization’s volunteer services by ensuring that operations are both efficient and effective. This involves providing guidance, direction and administration in the delivery of the organization’s Volunteers Services Program recognizing that volunteers (adults,...

  • Kitchen Leader

    6 days ago

    Toronto, Canada Chipotle Full time

    Kitchen Leader (23025432) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...

  • Kitchen Leader

    7 days ago

    Toronto, Canada Chipotle Full time

    Kitchen Leader (23018520) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...

  • Kitchen Leader

    7 days ago

    Toronto, Canada Chipotle Mexican Grill Full time

    **Kitchen Leader** **Description** **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...

  • Kitchen Leader

    6 days ago

    Toronto, Canada Chipotle Full time

    Kitchen Leader (23018523) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...

  • Kitchen Leader

    6 days ago

    Toronto, Canada Chipotle Full time

    Kitchen Leader (23018524) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...