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System Administrator

1 month ago

Waterloo, Canada Innosphere SDG Ltd Full time

Job Overview:
Reporting to the Director of IT, the System Administrator will cover all aspects of business operations technical support, and is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems, hardware, software and related infrastructure. This is a remote position that will have a focus on network support and project work and will support the staff of 70 technical professionals. This is largely a work from home position, except in the case of asset management that would require shipping, delivering or receiving devices (mainly laptops).
- Applicants must be located in the Kitchener Waterloo area, with a license and ability to transport laptops on occasion

**Applicants must have a home office with space to work on hardware/ laptops

Roles and Responsibilities:

- Provide quick turnaround of first and second-line helpdesk support for our staff. Staff are technical and should be resolving most issues themselves but when required it is high priority.
- Install, test, and configure new laptops (windows and mac)
- Help update and create IT documentation on our systems
- Continuously review and improve IT systems especially in finding ways to improve security.
- Complete regular maintenance on all IT systems including security checks
- Help expand our SOC2 certification scope.
- Collect evidence for SOC2 audit accreditation.
- Work with our auditor on any questions they may have.
- Meet with new staff to onboard on all systems and ensure they are set up properly.

Education & Experience:

- **3-5 years IT **support experience in a business environment.
- Degree/Diploma in Computer Science preferred but equivalent work experience will also be considered
- Microsoft knowledge and experience with **Azure AD, Windows 10 / 11, Microsoft Endpoint manager **and associated components required.
- Microsoft and/ or IT security certifications would be an asset

Knowledge, Skills, & Abilities:

- Strong written communication skills especially around technical documentation.
- Knowledge current IT security best practices required.
- Ability to be a self-starter and ask good questions.
- Excellent customer service and verbal communication skills
- Knowledge of AWS an asset
- Strong analysis and problem-solving skills
- Exhibits professionalism.

About Innosphere:
Founded in 1997, Innosphere provides technology staffing solutions to clients across North America. We have specialized in remote work for over 15 years. Our staffing solutions include fully managed development teams coupled with expert consulting, full-time hiring, and flexible staffing.

Innosphere is a permanent remote company but we do have offices in Guelph and Kitchener-Waterloo to provide employees opportunities to work intermittently in an office environment. We have collaborative space for meetings, lunches, and company events. Our employees have the freedom to choose where they prefer to work.

Innosphere is committed to providing its employees with endless possibilities to learn new things and to work with the latest technologies.

When we hire, we look for people who embody our core values:

- Honesty - We believe in acting with authenticity and integrity—being candid and transparent in all that we do.
- Understanding - We value taking time and investing resources in order to deeply understand those that we interact with.
- Adaptability - If something is no longer working, we are not too proud to change. Our strength lies in our ability and willingness to grow, adjust, and try something new.
- Partnership - We believe in active collaboration, working together toward the same goals, and celebrating success together.

Life as an Innospherian - Who we are and how we work:

- Work from home
- Flexible work schedule
- Team owned deliverables
- Virtual water cooler talk
- Team based strategic planning
- Daily stand up
- Group brainstorming sessions
- Charity Initiatives
- Promote from within
- Casual dress

Some other perks:

- Generous time off
- Free gym membership
- Above average benefits (Dental, Health, Vision, STD, LTD, AD&D, Life, Dependant Life)
- Yearly professional development budget
- Regular company outings and family events (VR night, Raptors games, axe throwing and more)
- Employee lotteries (for Raptors tickets, cool tech etc.)
- Lunch and Learns

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Work Location: One location