Assistant Store Manager

5 months ago

Toronto, Canada FOX HOME Full time

BRAND: FOX HOME

LOCATION: FAIRVIEW MALL

Fox Group (9,000+ employees globally) - a leading, fast growing retailor and partner of choice to operate several well-known retail banners in Israel, Europe, and Canada - is excited to announce that Mango retail stores are coming to Canada, and we couldn’t be more excited

As the Assistant Manager you must be an exceptional leader who can motive, inspire, and develop the store team to maximize sales and profits, create an exceptional work environment and ensure an extraordinary customer experience to each and every customer.

The Assistant Manager (ASM) in partnership with the Store Manager is responsible for overseeing the financial success of the store; ensures positive customer experiences; demonstrates a strong ability to meet individual sales and metric goals; drives profitable top-line sales growth and coaches store associates to consistently provide customers with an exceptional shopping experience. The Assistant Manager understands key business drivers and adjusts the business accordingly.

ASM COMPETENCIES AND SKILLS

The Assistant Manager must demonstrate a set of competencies/skills that establish them as a leader within the store. These competencies outline a skill-set that is required of a Assistant Manager to be successful in their role. _Competencies include, but are not limited to:
- People: Optimizes talent _by developing direct reports, building effective teams and attracting and retaining top talent individuals. Influences people through effective communication. _
- Drives engagement and motivates people. The ASM can influence people through persuasion, directing and delegation of tasks. _
- Results: _Stays focused on performance. The ASM drives results and ensures accountability to those results. The A _SM is action oriented and resourceful. _
- Thought: _Shows that they understand the business through a strong customer focus, heightened business insight and financial acumen. The ASM is capable of making complex decisions. When making complex decisions the ASM plans, sets priorities, and uses a strong decision quality. _
- Self: _Remains flexible and adaptable and can manage ambiguity. The ASM is resilient and maintains composure in all situations.The Assistant Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer.

Job Description
- Assistant Manager
- Key roles/ responsibilities

Assistant Managers are required to:

- Provide and ensure legendary customer experiences consistently
- Establish Customer Satisfaction
- Coach, Develop and maximize the success of all associates
- Sets expectations and ensures accountability
- Maximize sales potential by coaching associates behaviors on the sales floor and in the back room
- Build a team that works well together based on the needs of the store
- Recruit, hire and staff
- Ensure training of the associate team
- Analyze business and create action plans
- Communicate effectively with/to team
- Direct/execute company policies/practices
- Direct merchandise flow
- Ensure visual & merchandising standards and a positive in-store experience
- Manage controllable expenses
- Maintain Mango Procedures Loss Prevention and Safety

REQUIRED SKILLS/EXPERIENCE
- Minimum of (1) three years of specialty, luxury goods or a comparable retail environment
- Prior sales management experience
- Demonstrated ability to achieve individual selling goals and metrics
- Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team-environment
- Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
- Exceptional interpersonal, communication and customer service skills
- Ability to identify/assess top talent and train/develop/retain great people. Proficient in windows-based software such as Excel, Word and Outlook

PHYSICAL CAPABILITIES
- Ability to work a flex schedule (which includes nights, weekend and holiday availability)
- Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed
- Ability to climb step stools and ladders
- Ability to stand/walk for long periods at a time
- Possess manual dexterity and hand-eye coordination
- Ability to travel to other store locations (if needed) and attend district meetings
- This position involves constant moving, talking, hearing, reaching, grabbing and standing for long periods of time. May occasionally involve stooping, kneeling, crouching
- Ability to work as part of a team Ability to effectively communicate with customers, peers and management- We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted._

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