Dispatch and Service
1 month ago
Dispatch and Service
Balcaen and Sons has been serving the mechanical needs of Winnipeg and surrounding communities for over 85 years. From a slow drain to a broken furnace, Balcaen and Sons takes pride in our ability to meet the needs of our customers with honesty and integrity. With many long-term employees, it is easy to see how we value our staff and invest in their future.
Balcaen and Sons has been located at 1392 Pembina Highway since the 1940’s. We are a Fort Garry mainstay and love the community we reside in. Work has changed a lot since things first began for us, but we still call 1392 Pembina home base. Our core business hours are 8:00 am to 4:30 pm Monday to Friday, this position is expected to operate from 7:30 am to 4:30 pm.
The dispatch and service position is responsible for providing communication and support to the technicians and problem solving between the company and customers. A tremendous emphasis is placed on follow through and a positive upbeat attitude.
The ability to work well with others and adapt to changing situations is a must. Industry knowledge or experience a strong asset.
personnel
Some of the duties as the dispatcher, but not limited to, are as follows:
- Answer requests for service and installation from internal personnel or directly from the customer
- Contact technicians to communicate the need for service or installation work
- Contact customers to confirm scheduling
- Schedule or reschedule appointments with customers
- Assign and route work to all technicians
- Helping out in other departments when requested
- Help to research and resolve customer problems and needs
- Responsible for On-Call scheduling and updating answering service
Pay: $16.50-$22.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: In person
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