City Dispatcher

5 months ago

Rocky View, Canada Crosspoint Cartage Full time

**About us**

Crosspoint Cartage is a mid-sized Transportation Company in Rocky View, AB. We are professional, agile, innovative and our goal is to provide the most reliable & customer centric transportation service to move your refrigerated goods within Alberta & across Canada.

**Responsibilities**:

- Manage and coordinate the daily operations of Calgary pick ups & deliveries.
- Coordinate/communicate with dock operations to ensure plans are executed flawlessly.
- Secure delivery appointments & consolidate deliveries based on required due dates advised by customers.
- Monitor inbound linehauls in order to properly plan & adjust appointments for deliveries.
- Pre-plan next day delivery & pick up schedules for driver's in a timely manner for dock operations to have time to pre-load.
- Document & resolve OS&D issues.
- Develop and maintain effective communication with customers, drivers, and other personnel.
- Track and monitor vehicle/driver locations to ensure optimal use of time & equipment.
- Maintain records of driver activities, such as trips, fuel usage, and maintenance issues.
- Handle customer complaints and inquiries in a professional manner.
- Use critical thinking, & suggest new and improved ways to keep our operation running efficiently & as streamlined as possible.

**Salary**: From $55,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Rocky View, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any experience using TruckMate (TMW) software?

**Experience**:

- Dispatching: 2 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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