Divestiture Fulfillment Officer

4 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

**Job Description**:
What You’ll Be Doing

Reporting to the Manager, Divestitures, the Divestiture Fulfillment Officer is accountable for transactions related to preparing client divestiture letters, closure of accounts, messaging of various systems and reporting. The incumbent is responsible to identify and resolve all complex or difficult problems relating to processing client divestitures throughout CIBC and its group of Companies. Superior attention to detail is required, as this position has high exposure to legal and reputational risks.
- At CIBC we enable the work environment most optimal for you to thrive in your role._
- You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How You’ll Succeed- Engagement and Communication - Process divestiture decisions received from Core Team members Accountable to ensure all products, services and CIF’s are located as part of the divestiture decision. Work with CIBC frontline employees to validate and gather required information on customers leading to a successful customer divestiture- Data Management - Document all actions taken against each product/client/entity by updating the appropriate databases for each file processed and manage workload, capacity utilization and individual priority setting in order to adhere to meet SLAs. Verify documentation on file to ensure validity and accuracy (e.g. signature cards, identification, signing authorities) and ensure proper filing and maintenance of our records. Using in-house database system, ensure all clients and products are ingested and appropriate actions are taken in a timely manner and Escalate non-conforming situations or exceptions to standard process for direction.- Sharing information - Ensure accurate information is provided to our partners (e.g. CAM, RO, CCO, branch) within established timeframes and keep informed on all changes to our process to ensure accurate processing. Train new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process. Maintain regular contact with internal CIBC employees, teams and departments (Banking Centres) to obtain, provide and clarify information.

Who You Are- You act like an Owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.- You can demonstrate experience in a branch banking environment or items processing environment- You can demonstrate working knowledge of COINS/COLT, ICBS/CRS, FLCM, TSYS, ECIF, TARGET, ICAP, CLASS, BCLASS and SHAREPOINT- You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

**Skills**:
COINS systems, Communication, Financial Transactions, Microsoft Excel, Microsoft Word, Problem Solving

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