Front Desk Agent
2 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Provide customer service
- Receive and deliver items and messages for guests
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
**Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Organized
- Team player
**Long term benefits**:
- Group insurance benefits
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
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