Customer Support Analyst

5 months ago

Cambridge, Canada AGDATA Full time

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters If you want to be a part of this, then this opportunity may be for you:
**Position Summary**:
AGDATA is currently seeking a Customer Support Analyst for a full-time position. If you love working to support customers via phone (inbound and outbound), service desk ticket processing, are detail-oriented and ready to grow, this might be for you. The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Cambridge office so that you can be trained on-site. Once your training is completed, you will work a hybrid schedule.

**As **Customer Support Analyst, you will have the opportunity to**
- Develop an in-depth knowledge of all AGDATA services and solutions that you support.
- Provide updates, status and issue completion information to your leadership team.
- Think creatively about ways to improve the customer experience and internal processes
- Escalate tickets to appropriate team members and other departments based on severity and complexity.
- Focus on learning our exciting business and also be provided with very clear career paths to ensure advancement.

**29% of our Customer Support Analysts have been promoted in 2021.**
- Develop leadership and project management skills.
- Work with a dynamic group of analysts to support a dynamic customer base.

**Considering the below some of your characteristics? Get in touch**
- Detail oriented with the ability to set priorities as well as time management skills.
- Analytical - a keen ability to diagnose and resolve customer issues while educating customers on the resolutions.
- Motivated self-starter.
- Proactive attitude toward your work and suggesting improvements to the customer experience.

  • Customer Support Analyst

    5 months ago

    Cambridge, Canada AGDATA Full time

    We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the...

  • Application Support Analyst

    5 months ago

    Cambridge, Canada CMS Montera Full time

    **Application Support Analyst** CMS Montera is looking for an **Application Support** **Analyst t**o join our dynamic and fast-growing professional team in our Cambridge, ON office. This full-time position will play a key role in the current and future implementations, data integration and maintenance of our CMS RoadRunner Software, used by companies around...

  • Transportation and Customs Compliance Analyst

    5 months ago

    Cambridge, Canada Carter's Full time

    Transportation and Customs Compliance Analyst **Serving the needs of all families with young children,**Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community...

  • Customer Support Analyst

    5 months ago

    Cambridge, Canada AGDATA Full time

    **Who We Are**: We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and...

  • Transportation and Customs Compliance Analyst

    1 month ago

    Cambridge, Ontario, Canada Genuine Canadian Corporation Full time

    Job Summary:Carter's Inc. is seeking a highly skilled Transportation and Customs Compliance Analyst to join our team. As a key member of our logistics and supply chain team, you will be responsible for ensuring the seamless movement of freight through our supply chain, including assisting with the classification process, tracking and tracing, updating...

  • Transportation and Customs Compliance Analyst

    1 month ago

    Cambridge, Ontario, Canada Genuine Canadian Corporation Full time

    Job Summary:Carter's Inc. is seeking a highly skilled Transportation and Customs Compliance Analyst to join our team. As a key member of our logistics and supply chain team, you will be responsible for ensuring the seamless movement of freight through our supply chain, including assisting with the classification process, tracking and tracing, updating...

  • Financial Analyst

    2 weeks ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job Summary:Financial AnalystBWX Technologies, Inc. is seeking a highly skilled Financial Analyst to join our team. As a Financial Analyst, you will be responsible for monitoring all financial aspects of contracts, including project setup, budget changes, and revenue recognition.Key Responsibilities:Prepare and issue sales invoices to customers and follow up...

  • Transportation and Customs Compliance Analyst

    5 months ago

    Cambridge, Canada Genuine Canadian Corporation Full time

    Serving the needs of all families with young children,  Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and...

  • Financial Analyst

    4 weeks ago

    Cambridge, Ontario, Canada Dimplex North America Ltd. Full time

    Job Title: Financial AnalystJoin Dimplex North America Ltd. as a Financial Analyst and take on a key role in driving efficiency and effectiveness across the organization.About the RoleAs a Financial Analyst, you will be responsible for leading the costing process, supporting budgeting and forecasting, and contributing key insights through high-quality...

  • Financial Analyst

    4 weeks ago

    Cambridge, Ontario, Canada Dimplex North America Ltd. Full time

    Job Title: Financial AnalystJoin Dimplex North America Ltd. as a Financial Analyst and take on a key role in driving efficiency and effectiveness across the organization.About the RoleAs a Financial Analyst, you will be responsible for leading the costing process, supporting budgeting and forecasting, and contributing key insights through high-quality...

  • Engineering Analyst

    4 weeks ago

    Cambridge, Ontario, Canada The Heico Companies LLC Full time

    Job Title: Engineering AnalystAt The Heico Companies LLC, we are seeking an experienced Engineering Analyst to join our team. As an Engineering Analyst, you will play a crucial role in facilitating the creation and management of part numbers within our inventory system.Key Responsibilities:Coordinate part number creation activities across various...

  • Engineering Analyst

    4 weeks ago

    Cambridge, Ontario, Canada The Heico Companies LLC Full time

    Job Title: Engineering AnalystAt The Heico Companies LLC, we are seeking an experienced Engineering Analyst to join our team. As an Engineering Analyst, you will play a crucial role in facilitating the creation and management of part numbers within our inventory system.Key Responsibilities:Coordinate part number creation activities across various...

  • Business Systems Analyst

    1 month ago

    Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

    Business Analyst Job DescriptionLone Wolf Real Estate Technologies Inc is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Gather and document business requirements...

  • Business Systems Analyst

    1 month ago

    Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full time

    Business Analyst Job DescriptionLone Wolf Real Estate Technologies Inc is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Gather and document business requirements...

  • Financial Analyst

    4 weeks ago

    Cambridge, Ontario, Canada Dimplex North America Ltd. Full time

    Job Title: Financial AnalystAt Dimplex North America Ltd., we are seeking a highly skilled Financial Analyst to join our team. As a Financial Analyst, you will play a key role in supporting the financial planning and analysis function, providing insights and recommendations to drive business growth and improvement.Key Responsibilities:Develop and maintain...

  • Financial Analyst

    4 weeks ago

    Cambridge, Ontario, Canada Dimplex North America Ltd. Full time

    Job Title: Financial AnalystAt Dimplex North America Ltd., we are seeking a highly skilled Financial Analyst to join our team. As a Financial Analyst, you will play a key role in supporting the financial planning and analysis function, providing insights and recommendations to drive business growth and improvement.Key Responsibilities:Develop and maintain...

  • Financial Analyst

    4 weeks ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job Summary: BWX Technologies, Inc. is seeking a highly skilled Financial Analyst to join our team in Cambridge, Ontario. As a Financial Analyst, you will be responsible for monitoring all financial aspects of contracts, preparing and issuing sales invoices, and accounting for F/X forward contracts.Key Responsibilities:Monitor budget, costs, and cash flow;...

  • Financial Analyst

    4 weeks ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job Summary: BWX Technologies, Inc. is seeking a highly skilled Financial Analyst to join our team in Cambridge, Ontario. As a Financial Analyst, you will be responsible for monitoring all financial aspects of contracts, preparing and issuing sales invoices, and accounting for F/X forward contracts.Key Responsibilities:Monitor budget, costs, and cash flow;...

  • Systems Analyst

    5 months ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. In 1996, Farmers Depot was established within the GVF group of companies. Since then, Farmers Depot has grown to be a complete animal health and equipment supplier for livestock...

  • Systems Analyst

    5 months ago

    Cambridge, Canada GVF Group of Companies Full time

    **Who we are**: The GVF Group of Companies empowers farmers to produce meat, milk, and eggs profitably and sustainably for the advancement of human lives, nutrition and health. In 1996, Farmers Depot was established within the GVF group of companies. Since then, Farmers Depot has grown to be a complete animal health and equipment supplier for livestock...