Customer Support Analyst

7 days ago


Cambridge, Canada AGDATA Full time

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Do you want to work for an organization whose products truly matter and that can make a real difference? The reality is that as the world’s population continues to grow, the agricultural industry needs to scale to meet these growing demands. At AGDATA, we’re focused on delivering a greater return for stakeholders throughout the agricultural supply chain. Our efforts are often the difference between financial losses and profitability for farmers, retailers, and distributors. In short, what we do matters If you want to be a part of this, then this opportunity may be for you:
**Position Summary**:
AGDATA is currently seeking a Customer Support Analyst for a full-time position. If you love working to support customers via phone (inbound and outbound), service desk ticket processing, are detail-oriented and ready to grow, this might be for you. The Customer Support Analyst will play a critical role in supporting and managing clients. You should be local to our Cambridge office so that you can be trained on-site. Once your training is completed, you will work a hybrid schedule.

**As **Customer Support Analyst, you will have the opportunity to**
- Develop an in-depth knowledge of all AGDATA services and solutions that you support.
- Provide updates, status and issue completion information to your leadership team.
- Think creatively about ways to improve the customer experience and internal processes
- Escalate tickets to appropriate team members and other departments based on severity and complexity.
- Focus on learning our exciting business and also be provided with very clear career paths to ensure advancement.

**29% of our Customer Support Analysts have been promoted in 2021.**
- Develop leadership and project management skills.
- Work with a dynamic group of analysts to support a dynamic customer base.

**Considering the below some of your characteristics? Get in touch**
- Detail oriented with the ability to set priorities as well as time management skills.
- Analytical - a keen ability to diagnose and resolve customer issues while educating customers on the resolutions.
- Motivated self-starter.
- Proactive attitude toward your work and suggesting improvements to the customer experience.



  • Cambridge, Canada AGDATA Full time

    We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and expertise in the...


  • Cambridge, Canada CMS Montera Full time

    **Application Support Analyst** CMS Montera is looking for an **Application Support** **Analyst t**o join our dynamic and fast-growing professional team in our Cambridge, ON office. This full-time position will play a key role in the current and future implementations, data integration and maintenance of our CMS RoadRunner Software, used by companies around...


  • Cambridge, Canada Harris Computer Full time

    Are you ready to dive into the dynamic world of Support Analysis? Here at Cayenta, a division of Harris, support calls are an exciting puzzle, typically falling into one of three thrilling categories: Application issues, Environment and Database issues, and IT/Communications issues. As a Support Analyst, your focus will be on the intriguing realm of software...


  • Cambridge, Canada Carter's Full time

    Transportation and Customs Compliance Analyst **Serving the needs of all families with young children,**Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community...


  • Cambridge, Canada Dynatrace Full time

    **Company Description**: **Come work with Dynatrace as we make the Internet better for all of us and improve the website and mobile performance for our customers**. We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun, and want to grow in their understanding of web and mobile performance. This is...


  • Cambridge, Canada Carter's|OshKosh Full time

    **Baby Clothing, Kids Clothes, Toddler Clothes Carter's** Carter's inc. Canada is seeking a full-time Transportation and Customs Compliance Analyst. This is a great opportunity for a Transportation professional to build their career with one of the leading Global Children’s apparel brand. - Collaborate with Freight Forwarders, vendors, and our Global...

  • Data Support Analyst

    3 weeks ago


    Cambridge, Canada Dynatrace Full time

    **Company Description**: **Come work with Dynatrace as we make the Internet better for all of us and improve the website and mobile performance for our customers**. We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun, and want to grow in their understanding of web and mobile performance. This is...

  • Benefits Analyst

    2 weeks ago


    Cambridge, Canada People Corporation Full time

    We are seeking a Group Benefits Analyst to join our team in Cambridge. As part of our Ontario Integrated Solutions Benefits Consulting team, the Benefits Analyst will provide group benefits consulting support, including design, financial management and ongoing servicing for existing clients and prospects. The Benefits Analyst will work closely with internal...


  • Cambridge, Canada Agdata Full time

    **Who We Are**: We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and...


  • Cambridge, Ontario, Canada Advantage Personnel Full time

    We are Advantage Personnel, a leading recruitment agency, seeking a highly skilled Administrative Customer Support professional to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients.Job OverviewThe role involves providing administrative support to our clients, handling...

  • Global HRis Analyst

    7 days ago


    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **Job Profile**: Position Title: Global HRIS Analyst Department: HR Reports To: Director, Total Rewards Location: Open to Hybrid or Remote **Job Summary**: **About ATS Automation**: Advance your career with ATS, a global industry-leading automation provider to the world’s most successful companies, creating solutions that positively impact lives around...

  • Global HRis Analyst

    7 days ago


    Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    **Key Areas of Focus: 1. **HR Technology Business Analysis** - The Global HRIS Analyst supports ATS Automation’s Human Resources Business Partners team globally by bridging business needs to technical implementation. The Global HRIS Analyst listens to ideas, supports discovery process, collaborates, builds current/future state process maps, documents and...


  • Cambridge, Canada MealSuite Full time

    Your Success will be measured by your ability to address customer questions and concerns, proactively problem solve to avoid the recurrence of incidents, assist customers with questions and issues experienced, closing customers cases, and utilize customer rating scores for feedback and growth. If you are passionate about working with customers and have an...

  • Customer Support Rep

    2 weeks ago


    Cambridge, Canada Ontario FireWaterAir.ca Full time

    Ontario Fire Water Air provides services to our customers for a better life. Our values set the way we work to achieve these, safely delivering essential services for our customers every day. Our strategy sets our path as we work towards this mission, guiding the decisions we make. *** - Understanding and supporting our customers is vital. As a team, our...

  • Investment Analyst

    2 weeks ago


    Cambridge, Canada Gore Mutual Insurance Full time

    Dual reporting to the Director, Finance Strategy & Transformation and to the Director of Investments, the Investment Analyst will be actively involved in supporting all aspects of the investment, reporting, on-boarding and funding process including performance monitoring and risk management across our Corporate, Pension and Foundation mandates. In addition,...

  • Inventory Analyst

    2 weeks ago


    Cambridge, Canada Glen Dimplex Americas Full time

    About Us Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a...


  • Cambridge, Canada Agdata Full time

    **Who We Are**: We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core - surrounded by an extensible array of streamlined software solutions - our unified platform represents over three decades of innovation and...


  • Cambridge, Canada Dynatrace Full time

    **Company Description**: **Come work with Dynatrace as we make the Internet better for all of us and improve the website and mobile performance for our customers**. We are looking for motivated individuals who enjoy working with customers, think the idea of data analysis is fun, and want to grow in their understanding of web and mobile performance. **This...


  • Cambridge, Canada Cowan Insurance Group Full time

    **What’s the ask?** Reporting to the Manager, TPA Claims, the Claims Analyst provides support to the department with respect to claims adjudication specifically focusing on case management. The claims Analyst is responsible for the timely and accurate review of claims information which includes reviewing complicated claims, maintaining records, conducting...


  • Cambridge, Canada ATS Automation Tooling Systems Inc. Full time

    Job Summary: The Business Enablement Analyst will play a pivotal role in drawing actionable insights from data. Responsibilities will focus on data architecture, reporting, analytics and process design in collaboration with functional leaders, IT and external vendors. Specific Responsibilities - Build reports/dashboards to address ad hoc business...