Technical Writer

5 days ago

Toronto, Canada BIMM Full time

BIMM is booming, so we’re looking for a **Technical Writer **to join our team

**Who we are**

For over 40 years, we’ve crafted flawless data driven creative solutions for some of the biggest brands in Canada and across the globe. Everything we do is guided by a simple philosophy: marketing with greater certainty. We love creating amazing integrated brand experiences for our clients that deliver real business results.

We all act as one unit and believe in “having every BIMMER’s back”. Nice people only. Egos need not apply.

**Who we’re looking for**

As a technical writer, you will create Product User Guides, how-to manuals, process documentation, and “frequently asked questions” pages for corporate wiki(s) to assist CMS users, technical support staff, and other users within both BIMM and our clients/partner organizations. After a product is released, you may also work with product liability specialists and customer service managers to document changes, and you may be called upon to run training seminars with new clients and team members regarding the documented platforms.

In this role, you will often work with computer CMS users, computer support specialists, and software developers to understand complex information and communicate the information to people with diverse backgrounds.

**Responsibilities**
- Determine the needs of end users of technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write supporting documents for products & processes
- Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Select appropriate medium for message or audience, such as manuals or online videos
- Contribute to standardizing documentation processes
- Gather usability feedback from users
- Revise documents as new issues/processes arise

**Who we are looking for**

**Must Haves**
- Impressive attention to detail and will actively search for accurate answers
- Excellent organizational and time-management skills
- Solid interpersonal and interviewing skills
- Independence and the ability to work with mínimal supervision while maintaining focus and productivity
- B.A. degree or diploma in Technical Writing, Communications, or relevant field, such as English or another Humanities / Arts major.

**Nice to Have**
- 2-3 years of experience as a Technical Writer or similar position.
- Work experience as a Content creator /author
- Basic technical knowledge of HTML and web publishing
- Strong computer and software skills (including Google Suite of Products & Jira/Confluence)
- French fluency (spoken and written)

**What’s in it for you?**
- Work Life Balance with BIMM days: Spend your birthday any way you’d like, as long as it’s not at the office. Extra day off to enjoy every summer holiday and a week-long end-of-year break. Boo-yah
- Benefits: We offer a comprehensive health & dental benefits plan with an Employee Assistance Program. BIMMers are also given extra $$$ to put towards wellness or health-related needs. Did we mention our RRSP with matching? A lil BIMM bonus to build your bank.
- Culture: Our squad is fun, friendly and entirely egoless. Our social committee plans BIMM bashes, Tasty Thursdays and quarterly outings like candle making workshops, board game nights, Jays games and cooking classes. Our summer and holiday parties are quite memorable as well Having Fun Everyday is one of our core values.
- We believe in working & meeting with purpose. We observe a hybrid working model in our beautiful dog-friendly office located in the Distillery District, stuffed with snacks.
- Belonging: Our dedicated DEI committee provides thought-provoking insights which are reflected in our work; They also organize engaging awareness activities and events to showcase BIMMER’s professional talents and personalities. What talents might you bring? :)
- Growth: BIMM is part of kyu collective which gives our employees access to the network’s resources, training, offices, and more. We also prioritize your personal and professional development with opportunities like on-site Lunch n’ Learns, conferences and online courses. Love 2 Learn.

BIMM is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.

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