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IT & Facility Support Specialist

2 months ago

Scarborough, Canada Bond Academy Full time

The Information Technology Technician and Support reports to the Director, IT and is responsible for maintaining Bond Education Groups computing equipment, networks and security systems. The job includes but is not limited to the below duties. Other duties may be assigned as required.

IT Support Technician will:

- Administer seamless technical support to all customers ensuring regular contact and updates for all incidents assigned to them for support.
- Provide prompt, educated and courteous support resolving the clients' first level technical issues, escalating when it is beyond your level of expertise.
- Create and maintain Support Services documentation via an online knowledge base.
- Set up hardware and install and configure software and drivers for servers and desktops computers. This includes relocation and/or installation of voice/data communications solutions, LAN, and PC equipment.
- Maintain and repair equipment (e.g. routers) printers and other peripheral devices
- Perform regular software updates and patches to ensure security and system effectiveness.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Investigate for solutions or new feature requirements and integrate into existing environment.
- Arrange maintenance sessions to discover and mend inefficiencies.
- Create/maintain documentation of service procedures and records of repairs and fixes for future reference.
- Offer timely technical support and teach users how to utilize computers correctly.
- Identify and prepare hardware for disposal where appropriate.
- Responsible for local inventory maintenance and software license management
- Provides new staff with PC/account setup and orientation.
- Perform other related duties as assigned.

Facility Support
- Ensures assigned equipment is in proper working order and available for use.
- Check rooms and furniture to identify needs for repairs or renovations
- Fix minor malfunctions in office equipment
- Maintains physical space, ensuring a safe, clean, and functional environment.
- Acts as liaison between employees and any outside contractors needed to resolve specialized problems.
- Drafts preventive maintenance schedules for buildings and equipment.
- Ensure compliance with health and safety regulations
- Participates on emergency preparedness planning team.
- Research new services and appliances to facilitate operations
- Performs other related duties as assigned.

**Salary**: $34,000.00-$50,000.00 per year

**Benefits**:

- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-02-17
Expected start date: 2023-02-17

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