Service Advisor

6 months ago

Nanaimo, Canada Westerra Equipment Full time

**Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a **Gold Certified Canada’s Best Managed Company, and one of BC’s Top Employers.**

As a **Service Advisor **you will work closely with service technicians and customers to ensure accurate and timely completion of scheduling, work orders, invoices and customer follow up.

**Key Responsibilities**:

- Assist in coordinating shop and/or road technicians, as assigned;
- Schedule jobs and organize technician workload, using GPS to maximize productivity;
- Data entry of technician times, comments and job codes;
- Complete estimates and follow up with customer for approval to proceed with work;
- Assign work to the right technician and follow up to ensure job will be completed on time;
- Ensure work orders are closed and invoiced within 48 hours of job completion;
- Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s);
- Coordinate parts for shop and/or field jobs, as required;
- Effectively communicate with customers to ensure high levels of customer satisfaction;
- Complete warranty documentation and submission in an accurate and timely manner, ensuring good communication with the manufacturers to maximize recoveries;
- Arrange freight for pick up and deliver of service work as required;
- Employ workplace health and safety practices at all times;
- Other responsibilities as assigned.

**Knowledge, Skills and Abilities**:

- Positive and professional communication with customers and teammates;
- Excellent attention to detail and a positive attitude, with good interpersonal skills;
- Superb customer service skills;
- Excellent problem solving skills;
- Self-motivated, organized and able to multi task;
- Able to learn and utilize operating data base.
- 2-4 years’ experience scheduling service work;
- High School Diploma

**Compensation Package**:

- Salary between $60-$70k depending on experience and qualifications.
- 3 weeks vacation.
- Extended Benefits
- RRSP Matching Plan.

**Values**:

- Build trust - with customers and each other;
- Be a team player - commit to working together to win;
- Be customer-focused - “wow” customers so they become raving fans;
- Support community - care for our people, our community and our planet;
- Deliver results - know what you need to do and get it done.

**Working Conditions**:
The **Service Advisor** is based out of the** Nanaimo** office and works 40 hours on average per week Monday to Friday.

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