Mediation Program Support

2 weeks ago

Edmonton, Canada Government of Alberta Full time

**Job Information**:
Job Requisition ID: 46952

Ministry: Justice

Location: Edmonton or Red Deer

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Permanent

Scope: Open Competition

Closing Date: August 30, 2023

Classification: Administrative Support 5

**About Us**:
The Court and Justice Services (CJS) Branch provides a wide range of resolution and court services for people involved in legal disputes. In collaboration with the courts of Alberta, Court and Justice Services provides various programs and services including educating and helping Albertans finding solutions for legal issues, navigating the court system, offering programs at no cost or a nominal charge, and administrative support to all courts in Alberta.

**Role**:
Are you a self-motivated individual looking for a challenging and exciting opportunity? Is your attention to detail second to none? If you are highly organized and dedicated to producing high-quality work in a fast-paced environment, we want you to join our team

The Civil Mediation Program serves Albertans across the province who are involved in a civil legal matter, and this position is assigned to the regional team that provides mediation services in six locations (Grande Prairie, Fort McMurray, Red Deer, Wetaskiwin, Medicine Hat, and Lethbridge). This is a position that requires flexibility, a calm demeanor, and a willingness to learn and adapt to change.

As Program Support to the Regional Civil Mediation team, you are the first point of contact for Alberta Justice.

Your duties in this role include, but are not limited to:

- Coordinating the scheduling of virtual mediation appointments.
- Drafting mediation documents.
- Entering and updating documentation, information and results on the databases (CASES and CRM).
- Preparing electronic files using Microsoft Word, Excel, and Adobe Acrobat.
- Responding to general inquiries from internal and external stakeholders and clients in person, by telephone and through written correspondence.
- Providing support to mediators in preparation of meetings.
- Scheduling appointments in Outlook and Zoom.
- Providing assistance with troubleshooting technical difficulties experienced by mediators and participants using Zoom.
- Maintaining financial and statistical information for reporting.
- Generating invoices.
- Assisting with maintenance of mediator roster list.
- Assisting with learning event set-up.
- General office duties as assigned.
- A high degree of emotional intelligence demonstrated by well developed interpersonal skills with an emphasis on relationship building with diverse stakeholders.
- The capacity to work well in a team environment by sharing information, supporting team efforts, and assisting in the workload of others.
- Excellent oral and written communication skills.
- The ability to determine priority of work tasks, strong organizational skills, and attention to detail.
- The ability to use initiative to work independently and use sound judgement in handling day-to-day and emergency situations.
- A professional demeanour.

**Qualifications**:
**Required**:
A post-secondary certificate or diploma in Business Administration, Administrative Assistant, or Legal Assistant/Paralegal; and three years of directly related experience are required.

All applicants must include a cover letter. Applications without a cover letter will not be considered.
- Some training in and/or understanding of dispute resolution services and processes.
- Related experience as a Legal Assistant or Judicial Clerk.
- Experience with scheduling appointments in a virtual environment.
- Proficiency in database entry.
- Ability to manage competing priorities.

**Equivalencies will be considered on the basis of**:

- 1 year of education for 1 year of experience.
- 1 year of experience for 1 year of education.

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Systems Thinking** - You are aware of organizational priorities and goals and strive to create a culture of service excellence to positively impact the ability of the branch to meet those goals.
- **Creative Problem Solving** - You respectfully challenge the status-quo and embrace a creative and innovative approach to finding solutions which ensure the most effective and efficient method of service delivery.
- **Agility**:

- You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
- **Building Collaborative Environments** - You contribute to the conditions that promote information sharing, teamwork and creative thinking to creat

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